Work directly with local owner-operators and customers to coordinate successful on-time deliveries. Educate carriers and customers on app and web experiences to ensure a full understanding of our technology. Onboard new carriers to the Mothership platform. Prioritize and resolve carrier and customer issues in real time. Create and implement internal and external facing SOPs and same-day logistical policy. Work cross functionally with Claims, Engineering, Design, Acquisitions, and Customer… Show more Work directly with local owner-operators and customers to coordinate successful on-time deliveries. Educate carriers and customers on app and web experiences to ensure a full understanding of our technology. Onboard new carriers to the Mothership platform. Prioritize and resolve carrier and customer issues in real time. Create and implement internal and external facing SOPs and same-day logistical policy. Work cross functionally with Claims, Engineering, Design, Acquisitions, and Customer Success to implement changes, updates, and process flows of our Driver App and internal technology. Coordinate with third-party business partners and private carriers to manage last mile deliveries, ensuring timely and complete coverage in all active markets. Show less

Worked with local market teams to deliver a delightful onboarding experience for Getaround owners within the designated Service Level Agreement timeline. Established relationships and daily communications with third party installation vendors, including live troubleshooting any areas of difficulty they may experience. Developed and maintained accurate systems to manage vehicle inventory across multiple HUB locations. Coordinate with vendors for any additional on-site services. Developed and… Show more Worked with local market teams to deliver a delightful onboarding experience for Getaround owners within the designated Service Level Agreement timeline. Established relationships and daily communications with third party installation vendors, including live troubleshooting any areas of difficulty they may experience. Developed and maintained accurate systems to manage vehicle inventory across multiple HUB locations. Coordinate with vendors for any additional on-site services. Developed and updated internal systems and documents to keep Getaround dispatchers and cross-functional teams in the loop. Maintained tight on-site hardware inventory controls. Launched operational onboarding HUBs in new markets across the country, including Los Angeles, San Francisco, Boston and Washington D.C. Ensured smooth operations across multiple HUBs, including live tracking of onboarding appointments and reporting exceptions. Trained Field Specialists on day-to-day operations at HUBs. Coordinated shipment and receipt of vehicles onboarding onto the Getaround platform. Maintained general upkeep of HUB facilities and ensured safety standards are being met. Show less

Performed a variety of tasks, including onboarding new customers, transporting inventory and personally interacting with vendors. As the most senior Field Specialist, I was also responsible for more complex tasks like filing police reports, troubleshooting hardware issues, performing uninstalls in the field, working with parking purveyors to resolve issues of parking access, and training new hires. While in San Francisco, my team nearly quadrupled our client base in that market in roughly two and… Show more Performed a variety of tasks, including onboarding new customers, transporting inventory and personally interacting with vendors. As the most senior Field Specialist, I was also responsible for more complex tasks like filing police reports, troubleshooting hardware issues, performing uninstalls in the field, working with parking purveyors to resolve issues of parking access, and training new hires. While in San Francisco, my team nearly quadrupled our client base in that market in roughly two and a half years. As part of the team that helped successfully launch the Los Angeles market, I helped establish new, innovative operational practices, and to quickly establish the market as the fastest growing in the company. Show less

Performed a variety of tasks, including onboarding new customers, transporting inventory and personally interacting with vendors. As the most senior Field Specialist, I was also responsible for more complex tasks like filing police reports, troubleshooting hardware issues, performing uninstalls in the field, working with parking purveyors to resolve issues of parking access, and training new hires. While in San Francisco, my team nearly quadrupled our client base in that market in roughly two and… Show more Performed a variety of tasks, including onboarding new customers, transporting inventory and personally interacting with vendors. As the most senior Field Specialist, I was also responsible for more complex tasks like filing police reports, troubleshooting hardware issues, performing uninstalls in the field, working with parking purveyors to resolve issues of parking access, and training new hires. While in San Francisco, my team nearly quadrupled our client base in that market in roughly two and a half years. As part of the team that helped successfully launch the Los Angeles market, I helped establish new, innovative operational practices, and to quickly establish the market as the fastest growing in the company. Show less

At Hellbent, I was responsible for booking shows for bands on our roster, locally and on tour. This requires acting as an intermediary between the artists and the venues in advance, and coordinating the concerts in real time. I was also responsible for scouting talent, and recruiting new artists to the agency.

As Key Holder, I was responsible for opening and closing the store, managing the sales floor, keeping sales staff focused and motivated, creating daily schedules, dealing with more complex customer concerns, accounting transactions records and handling deposits. As the Back Stock Manager I controlled the entire stores inventory, including shipping and receiving dozens of boxes of inventory a week, replenishing the sales floor inventory according to sales reports, and organizing the back stock in… Show more As Key Holder, I was responsible for opening and closing the store, managing the sales floor, keeping sales staff focused and motivated, creating daily schedules, dealing with more complex customer concerns, accounting transactions records and handling deposits. As the Back Stock Manager I controlled the entire stores inventory, including shipping and receiving dozens of boxes of inventory a week, replenishing the sales floor inventory according to sales reports, and organizing the back stock in a way that maximizes efficiency. Show less

Duties include managerial responsibilities, such as placing my associates in the best positions to succeed, and maintaining a positive work environment, and dealing with more complex customer requests. Also responsible for opening and closing of the store, helping clientele select outfits, and developing a regular clientele with enthusiastic service.