-- Helping HCL Digital Business' customers achieve successful digital transformation via advisory services focused on Foresight, Customer Experience, Human-Centered Design, Innovation and Change Management

Braden Kelley is a member of the Board of Advisors of Global Innovation Institute (GInI). Global Innovation Institute is the world's leading certification, accreditation, and membership organization in the field of innovation. Its Board of Advisors is a highly prestigious group whose members are chosen based on their demonstrated contribution to the practice of innovation. Braden also happens to be a Certified Design Thinking Professional (CDTP).

Braden Kelley is a member of the Board of Advisors of the Tombolo Institute at Bellevue College. The Tomobolo Institute operates executive education programs on (1) Customer Experience and (2) Design Thinking. Its Board of Advisors is a highly prestigious group whose members are chosen based on their demonstrated contribution to the practice areas.

-- Deliver innovation keynotes, workshops and masterclasses for clients around the world-- Creator of the Human-Centered Change™ methodology and the Change Planning Toolkit™ - a suite of visual tools for physical and virtual workshops that easily integrate with ProSci's ADKAR, ACMP Standard, and the PMBOK for PMP's-- Author of the book 'Stoking Your Innovation Bonfire' from John Wiley & Sons (2010)-- Author of the book 'Charting Change' from Palgrave Macmillan (2016)-- Co-founded world's most popular innovation site (http://innovationexcellence.com) with 8,000+ articles from 400+ contributing authors before selling it to http://disruptorleague.com in 2020

McorpCX-- Worked on Customer Experience (CX) projects for Fortune 500 clients (including customer journey mapping)-- Led Innovation and Co-Creation projects for clients to deepen partner and customer engagement, while simultaneously accelerating digital transformation and organizational changeOSF Healthcare-- Retained to advise on the construction of a continuous innovation program, innovation fellowships, and training; and to create tools for disruptive innovationLiberty Mutual Insurance-- Organized and executed strategic projects that led to increased innovation and digital transformation within Liberty Mutual's Safeco brandPremera Blue Cross-- Architected a program of improvements and innovation for membership and billing process areas-- Researched and advised on future of Digital Process Automation (DPA) strategy and governanceExpedia, Inc.-- Program Management of multiple projects in Expedia’s Global Customer Operations group, leading several program/project managers on each project (including customer facing projects and call center visits)Microsoft Marketing-- Organized project management efforts for the merger of US and Canadian Central Marketing Groups-- Delivered customer insights training in Brazil for the Microsoft Marketing AcademyMillicom International Cellular S.A. (Dubai, U.A.E.)-- Created an innovation strategy and helped win Board of Directors support for innovation project fundingMicrosoft Windows Live-- Performed data analytics, and created on-boarding & retention strategies & materials with creative teamsMicrosoft Advertising-- Managed Microsoft and Wunderman resources on a project portfolio to deepen customer relationships-- Launched two calling programs using external vendors to improve retention and win back customersMisys, PLC-- Analyzed software development processes to identify process and productivity improvement opportunities

Microsoft Worldwide Licensing and Pricing (WWLP)-- Led creation of a business performance management scorecard for Microsoft’s WWLP Vice PresidentWunderman-- Led global change program to improve relationships, operational effectiveness, and employee readiness-- Built a new Agency/Client Engagement Strategy with Wunderman and Microsoft executivesMicrosoft Dynamics-- Led a global business excellence and post-merger integration project for this partner-driven business unit-- Used six sigma tools to identify quick wins, create an investment roadmap, and an implementation timelineMicrosoft Operations-- Worked with Chief of Staff on ROB, implemented a system for tracking/delegation of critical action items-- Created training content on Conducting Action-Oriented Meetings and Improving Meeting EffectivenessVRBO.com (London, England)-- Provided product management for web site functionality – including launch of social features (pre-social media)-- Created a content marketing strategy to increase site performance (leveraging external partners)Roche Diagnostics (Mannheim, Germany)-- Created a vision for the future of global instruction delivery to customers in an EU regulatory environment-- Modeled an automated system with Regulatory, Logistics, Marketing, and Support department input

-- Built a Design Thinking and Co-Innovation program to serve Oracle clients-- Identified growth opportunities for a large textbook publisher and retailer-- Reimagined the customer journey into a prototype for a large Japanese electronics client seeking to expand sales of its solutions into a new industry

- Led several consulting projects as a Project Manager, in a variety of sectors including: Retail, Telecommunications, Food Wholesaling, Publishing, Transportation, Real Estate, Military- Managed a team of six subcontractors from different companies on a six month project that successfully prepared hundreds of critical business applications for integration with a new platform.- Interviewed clients, gave presentations and demonstrations in partnership with the sales team to win new business. - Worked with clients to optimize business operations while guiding the projects to successful completion on time and on budget.

- Tasked by the President to lead an internal strategy team, to overcome management resistance, and provide recommendations on future business directions that were then implemented- Collaborated with the executive team to select and implement a new expense reporting system, streamlining operations, and resulting in savings of $50,000 per year- Planned and directed a mail system conversion for the company, designed training materials and led training sessions to ensure successful implementation in the face of resistance to change

- Empowered by the CEO to lead a team of several managers and focus groups to complete a project that improved customer service and decreased customer calls- Designed the company's first-ever web-based customer service and technical support systems in French, Dutch, German, and Italian, improving the service level while saving the company $1.1 million (first year)- Trained and managed the development of junior employees and served as a relief supervisor