Braden Lewis Email & Phone Number

Remote

-Manage incoming social media messages on Twitter, Facebook, Instagram, and YouTube.-Provide assistance to customers by sharing information, troubleshooting device and service concerns, and accepting feedback on positive and negative company experiences.-Promote a neighborly sense of community by establishing rapport with customers through an extensive knowledge base.-Display an aptitude for relentlessly improving the interpersonal skills necessary to exceed in the role.-Properly integrate communication between channels by notifying and composing tickets for potential trends, product issues, and agent and customer feedback.-Implement the core tenets of the Social Care team by acting as the voice of the company.

Boise, Idaho, United States

-Provide excellent customer service via phone and social chat to ensure positive member relations and retention rates.-Provide intensive member support on escalated cases by actively monitoring ticket updates and trends, proactive follow-ups, and by use of powerful interpersonal skills as part of the escalations team.-Effectively communicate with team leads, co-workers, and other supporting team members to promote a positive work flow that exceeds the expectations of the client and member.