Braden Radcliff, Mba Email & Phone Number

Charlotte, Nc, Us

Philadelphia, Pennsylvania, United States

Responsible for managing the Janney Client Service Center) and a staff of Supervisor Principals to ensure proper adherence to firm compliance procedures.Assist with the continuous improvement of our service model to ensure PCG is viewed as a valued service partner to branch and Home Office staff. Daily functions include one-on-one communication with Regional Managers, Branch Managers, FAs and Home Office associates to answer questions and provide solutions regarding all PCG administrative issues and policies including, but not limited to, the supervision of Branch Managers and Client Service Center policies and procedures. Liaise with other departments to review and develop policies to ensure the efficient operation of the branch system and manage related projects when appropriate. Develop and review metrics to measure existing initiatives, manage exceptions to standard procedures and practices and identify new opportunities to increase productivity and reduce risk.Promote the highest level of internal/external client service and coordinate communication throughout the company in support of PCGA initiatives.

Charlotte, North Carolina, United States

Responsible for the oversight of all sales activities of producing Branch Office Managers (BOMs) within a region of Janney’s Private Client Group (PCG). Review and approve new account forms, client letters of authorization, and all sales correspondence both written and electronic.Review reports and surveillance systems: daily sales transaction, daily/monthly exception reports for producing BOMs. Work closely with the Director of Branch Administration and will apprise of any problems or any items requiring direct involvement.Work closely with the Compliance department staff to ensure branch compliance with all firm policies, and industry rules and regulations. Coordinate producing BOMs audits with the Compliance Department and is actively involved in implementing any corrective steps if they are needed.Actively seek out and maintain an advanced knowledge base on all products and services, forms, and systems.Conduct training on new policies and procedures, and any new FINRA, State rules or regulations.Complete special projects as determined by PCG Management

Charlotte, North Carolina Area

Manage a team of 13 private client associates who support retail clients and financial advisorsSupervise 19 financial advisors to ensure compliance with all firm policies as well as state and federal regulationsReview trade blotters to ensure suitability and fiduciary obligations are being metInspect client correspondence for complaints and firm policy violationsCollaborate with the firm’s compliance team to mitigate and / or resolve any supervisory concerns and outstanding FINRA issues Responsible for branch performance during annual audits and inspections

Charlotte, North Carolina Area

Managed a team of 25 licensed traders in an inbound call center environmentServed as a point of contact for escalated issues including margin, day trading, and options tradingResponsible for team performance metrics including trade accuracy, trade errors, call handle time, and client satisfaction Collaborated with business partners to improve existing and develop new processes to resolve client experience breakdownsPartnered with home office compliance to research and resolve both sales practice and operational client complaintsLed and developed my team by coaching to areas of opportunity and refining areas of strength

Charlotte, North Carolina Area

Assistant manager to a team of customer service representatives and licensed traders in a call center settingProvided support to the team manager by identifying coaching and development opportunities among the team Coached and provided support to individual team members by learning their strengths and areas of opportunityProvided support to the line of business by identifying breakdowns in the client experience

Charlotte, North Carolina Area

Managed a book of emerging affluent and affluent investors by providing investment advice and recommendations Created financial and retirement plans for clients to illustrate areas of opportunity and to serve as a basis for long term planningProvided training and coaching to new financial advisors Partnered with service and support teams to enhance understating and improve collaboration among departments

Charlotte, North Carolina Area

Relationship manager for emerging affluent and affluent retail bank clientsOriginated retail bank loans including personal loans, auto loans, and home equity loans and lines of credit Partnered with the private banker and financial advisor by identifying investment referrals Supported small business clients by partnering with the business banking group

Charlotte, North Carolina Area

Assisted retail bank clients with account service needs Originated retail bank loans including credit cards, auto loans, and personal loansDeepened and enhanced existing client relationships by identifying mutually beneficial products and services Identified referral opportunities and partnered with other lines of business to provide solutions to clients financial needs

Charlotte, North Carolina Area

Provided customer service to retail bank clients both in branch and via drive thru Processed customer transactions including deposits, withdrawals, and payments accurately and efficiently Maintained inventory and monitored branch vault supply for weekly cash supply needsBalanced individual cash drawer and branch vault daily

Master Of Business Administration (Mba), Business Administration And Management, General

MBA

Ba, Spanish

Activities and Societies: Cum Laude, Honors, Language and Culture Studies, Certificate in Business Spanish, Mary Jim Whitlow Award.

Bsba, International Business

Activities and Societies: Cum Laude, Emerging Leaders Program, Member National Leadership Honor Society, Baccalaureate Distinguished.