I work with clients to create structures, support, skills, and strategies using positive, strengths based solutions in order to empower them to not only manage their ADHD, but also discover their strengths and thrive.

Maintained and optimized network and systems infrastructure spanning 3 locations. Created path for revamping VMWare and VDI environment to meet best practices and operate with much greater efficiency and reliability.

Systems/Network Administrator• Designed, implemented, and maintained systems, network, and telecommunications infrastructure for over 20 different small to mid-sized companies.• Leveraged multiple vendors to implement critical and customized infrastructure, while maintaining performance and security both internally and externally for clients ranging from legal firms to medical and dental facilities.• Provided my many years of experience to maintain a wide range of servers running everything from Microsoft Server 2008 r2 – Microsoft Server 2019 including servers running in Azure and Hyper Visor• Successfully built a strong rapport and acted as a trusted IT consultant, main point of contact, and the face of the company for each of my clients. Maintained close relationships with each client and frequently checked in to help resolve any ongoing issues, work with software vendors, and discover any possible technology needs they may have.• Leveraged my knowledge, experience, and creativity to act as a Tier 3 escalation point for the company successfully resolving some of the most complex issues and greatly improving system and network performance at times.• Maintained network infrastructure connecting multiple remote locations with central NOCs for clients through secure IPSec and SSL VPN Tunnels allowing for users to work remotely and connecting many smaller satellite offices to the larger central communication hubs for clients. • Wrote and maintained up to date technical documentation for clients noting hardware configurations, custom scripts, firewall configuration backups, and technical software documentation for troubleshooting, reference, and training purposes.

Under administrative direction, I work independently to provide planning, configuration, and implementation of Organization Wide Staff and Student Exchange servers and mailboxes both on premise and in the cloud as well as ongoing maintenance of all servers and mailboxes including regular maintenance of critical DNS servers. I am also solely responsible for performing all aspects of Apple planning, setup, deployment, and maintenance in an Enterprise environment via Jamf-Pro and Apple School/Device Enrollment Program.

OSX and Microsoft Exchange Systems Administration/Lead Network AnalystThe OSX and Exchange Systems Administrator/Network Analyst, in order to support WVC’s mission to serve educational and cultural needs, provides critical setup and management of highly complex and mission-critical systems such as Staff and Student Exchange servers both on-premise and in the cloud. This position also designs, maintains, and troubleshoots all Apple servers and computers across campus in a Windows-Centric domain. As the Lead Network Analyst, under the general direction of the Network Architect, performs highly complex maintenance and troubleshooting of all network and telecommunication equipment across campus for both the student and staff domains and performs fiber-optic troubleshooting and maintenance.

• Senior Apple Engineer \ Architect \ Administrator• Facilitate the design and implementation of Apple Server, applications, and infrastructure.• Leverage multiple platforms such as OSX Server, Profile Manager, Deploy Studio, ARD, and Munki in order to image, update, and maintain all apple computers across 2 campuses.• Configure distribution groups, asset intelligence, discovery methods, and site system roles within Profile Manager, Munki Server, and Deploy Studio hierarchies.• Exchange Online Server Administrator• Act as the backup Administrator for both our Student and Staff domains.• Assist in the conversion from exchange 2010 to exchange 2013 and exchange online hybrid environment.• Assist in tasks such as mailbox creation, troubleshooting mail flow issues, and mailbox permissions issues.• Act as a lead network analyst and backup Network Administrator for key projects such as new building construction, telco closet rebuilds, and infrastructure redesigns.• Assist with core infrastructure update from Cisco to Juniper core router and firewalls• Support and enhance existing applications across campus• Run tests using hardware and software diagnostic tools to identify and resolve problems.• Perform standard maintenance, preventative maintenance, modification, testing, and debugging.

• Customer Router Support• Residential Networking Consulting• Computer Repair Tech• Wireless Networking Consulting

Designed and maintained network infrastructure for both Staff and Guest networks.Provided tech support and consulting services on an on call basis in order to maintain customer satisfaction and network and data integrity.

Assist customers over the phone with computer and networking issues. Track and log trouble tickets in companies ticketing software.