Overseeing technical projects and directing the effective delivery of networks, systems, development, and disaster recovery systems and processes. Designed and implemented business operations. Evaluated and improved financial procedures and fee structures to improve profitability. Responsible for projects management, project profitability, and financial projections. Attended industry conventions and cultivated new client and vendor relationships. Managed projects, employees, developers, budgets, costs, and internal procedures. Created estimates and contracts and provided product and service demonstrations. Drove recommendations for customer relationship management (CRM) modifications based on the client’s workflow and goals.

Functioned as the outsourced Operations Director for clients. Consulted with prospects and clients in regards to their technological needs to provide appropriate solutions. Organized and managed a mortgage inspection business that provided supervision and quality control for over $1.1M worth of inspections per month utilizing over 85 inspectors covering multiple states. Trained new contractors on company procedures and best practices. Provided organizational and procedural expertise and initiated many improvements resulting in over $280,000 in savings. Tracked and recovered outstanding income utilizing Filemaker Pro databases. Created and managed new technological and procedural improvements to improve the efficiency of the business. Led IT consulting, training, and Filemaker programming services for clients and partners.

Was responsible for the establishment and oversight of budgets, operational and procedural improvements, project pricing, purchasing, contract creation, business development, as well as sales management and support. Cross-functional expertise in leading the sales, marketing, financials, and communications for the company. Established new policies and procedures to optimize growth resulting in being a leader in the industry. Managed over 70 high-end custom home construction projects with a total value of over $30M. Created contracts, negotiated and established pricing, and awarded contracts. Designed, implemented and maintained all aspects of technology, including servers, networking, servers and databases. Provided financial projections and streamlined the building process utilizing technological improvements for both the company and the client.

Established and managed a budget of $2.5+ million. Directed, trained, and managed 200+ employees. Negotiated hardware, software, and labor costs with contractors and suppliers. Designed, implemented, and administered the network and systems. Analyzed workflow and planned strategy for individual departments. Optimized and maintained the Filemaker databases used for day-to-day operations and procedures. Created an inventory system that efficiently tracked equipment to allow for the easy transition of leased equipment. Created a help desk ticketing system to efficiently track and manage support requests.

Taught introduction to computers and intermediate networking for two fall semesters.

Responsible for servers, software, hardware, networking support, managing schedules, personnel, technical support issues, client relations and office operations including pre-sales consulting, scheduling, and assisting in recruitment/selection of technical staff.