General Manager
Forrest Chevrolet
Centralia, Missouri, United States
Performed statistical analyses to gather data foroperational and forecast team needs.Resolved customer issues quickly to close dealsand boost client satisfaction.Managed department managers whichoversaw new and used sales, marketing, F&I,service and parts while winning General MotorsMark of Excellence awards 13 yrs in a row.Maintained marketplace visibility marketplaceby participating in industry-related andcommunity activities within our assignedterritory.Coached sales/service/parts associates inproduct specifications, sales incentives andselling techniques, significantly increasingcustomer satisfaction ratings.