Brad F. Email & Phone Number

Cincinnati, OH, US

Cincinnati, OH, US

• Lead Technology Operations vision, roadmap, strategy, and requirements for all aspects of IT including Server, Network, Telecom, Desktop Support, Helpdesk, and Systems Administration.
• Be the voice of the customer, providing a business perspective on value during day-to-day development of both IT related process and procedures.
• Telecommunications / Network management of Cisco, Meraki, Vonage, Lumen, Cogent, and other vendors / devices.
• Own and develop ITSM related practices and principles throughout the organization.
• Lead Asset Management process include distribution of all IT related equipment.
• Lead and provide input for all IT related purchases including assets, licensing, MSP and SOW’s.

Chicago, IL, US

• Drive ServiceNow vision, roadmap, strategy, and requirements for the enterprise.
• Be the voice of the customer, providing a business perspective on value during day-to-day development of both IT related process and procedures.
• A visible product expert, sharing best practices both internally and with customers.
• Own and develop ITIL framework and practices: Change Management, Request Management, Incident Management, Major Incident Management, Problem Management, and Knowledge Management.
• Lead Asset Management process.
• Promotion the ITIL framework throughout the IT organization.

Chicago, IL, US

• Successfully developed and implemented an ITIL based IT Change Control program while working directly with the CIO of EVERSANA to ensure compatibility throughout all business units. Including the initial design.
• Implemented Incident Management communications throughout the organization to provide awareness and facilitate action for all relevant stakeholders.
• Continued to lead multi-faceted IT teams at the local level while implementing global policy on various aspects of IT.
• Directly responsible for cost savings of over 200k+ while auditing multiple services such as telecom, infrastructure and other IT related costs in 2019.
• Managed and successfully led the move of 400+ people spread across two locations including coordination, communication and all IT related services for the Patient Services business unit.
• Worked closely with various telecom vendors, facilities and other vendors to assist in supporting organizational goals, projects and improvements.

Chicago, IL, US

• Responsible for successfully hiring / growing / leading / managing a 4 person IT team to 13 resources. Competencies / Roles included Network, Telecom, Microsoft CRM admins, Systems Admin (both Linux and Windows) and.
• Managed budget of over 3mm and leveraged purchasing power with multi-vendor infrastructure implementations.
• Managed / Led the successful move of IT team to an additional location including build-out of additional call center to facilitate over 150+ employees.

London, UK, GB

• Directly responsible for managing the successful global transition and process improvements for a system that performs $1.4B in transactions per year.
• Management of enterprise-level 25+ resource support for client systems including, but not limited to: desktop, laptop, telecommunications, network, print/imaging, mobile devices, video conferencing, applications.
• Staff performance evaluation and development activities on a global scale, budget planning and management across one or more cost centers along with personnel wage/salary/merit recommendations.
• Responsible for the development, documentation and maintenance of enterprise-level policies and procedures executed by both global and local teams regarding both Incident and Change Management processes.
• Change Management and Major incident escalation for client support issues resolvable by level 1-2-3 support teams, Data Center coordination, management/executive communications, global resource allocation and review.
• Liaison with team managers of all technical expertise (or support teams) to ensure swift resolution of Incidents within SLA targets.

Schenectady, NY, US

• Responsible as Program Manager for Obsolescence Refresh of all Windows / Unix / HPC Servers for new GE Aviation IT restructure effort regarding remediation of 1500+ Servers worldwide. Reducing operating expenses to the.
• Directly manage and lead in all aspects of refresh and decommission. Reporting, work structure, work Assignment, Aviation obs community creation and management, new dataform creation, development of the Aviation server.
• Work closely with the Aviation executive leadership to identify, correct and remediate all servers within scope of the effort.
• Serve as an escalation point for both the team and business regarding all aspects of Refresh and Decomm of Aviation Servers within scope.Previous Roles at LTI: Principle Consultant (CIO Build):Provide additional.

Salem, VA, US

Instruct various IT courses to students at the undergrad level:Keyboarding IIHelpdesk and User SupportImplement and Troubleshoot Operating SystemsCompTIA Security+Windows Server 2008

Houston, Texas, US

Responsible for multiple site multiple vendor Network Engineers and Wire Technicians. Manage day to day operations and project work relevent to all infrastructure decisions for multiple Procter & Gamble campuses (30,000+ customers) including any escalations regarding service and quality. Provide mentoring and training for Network Engineers on ITIL.

Cincinnati, Ohio, US

Provide IT Support for multiple (Billion $) Global Business Units regarding all IT related requests, orders, and other services at the Winton Hill Business Center. Manage projects involving local GBU's needs, including budget responsibility along with P&G headcount and vendor management. Multiple project successes, including major multi-million dollar.

Hanover, MD, US

Performed as a Network/PC Specialist on a primary rollout team to implement a Windows NT based network for a major producer of cable in the computer industry. All aspects of the computer technician skills were used: Hardware, software, network planning and implementation. Provided excellent customer service skills.

Cincinnati, OH, US

Network Administration and Help Desk responsibilities in a Window NT/95 environment. Install software, hardware, and update drivers for peripherals. Setup Windows 95/98 based workstations, troubleshoot hardware (Printers, modems, and etc…) and software such as Microsoft Outlook and Office 97 used in the Windows 95/98 environment. Setup e-mail profiles for.

Parsippany, NJ, US

Help Desk responsibilities in a Window NT/95 environment. Install software, hardware, and update drivers for peripherals. Setup Windows NT workstations, troubleshoot hardware (Printers, modems, and etc…) and software such as Microsoft Outlook and Office 97 used in the Windows NT environment.

Richfield, Minnesota, US

Assist in upgrades of computer hardware and software. Ensure Windows 95 O/S is operating properly for customers

Arlington, Virginia, US

Performed investigative/security duties and maintained the Army Criminal Information Reporting System (ACIRS) which is a criminal intelligence database used primarily by the U.S. Army to assist in criminal investigations. Awarded the Joint Service Commendation Medal for outstanding service as an Investigator for U.S. Army Criminal Investigation Division.

Arlington, Virginia, US

Performed as a Team Leader, managing 7 soldiers. Responsible for health and welfare of all soldiers in my team. Performed weapons maintenance and an expert marksman in various weapons types. Awarded various medals, including the Army Commendation Medal for outstanding service.

M.B.A., Executive Mba Program - Williams College Of Business

Bsit, Information Technology Management

Associates, Computer Communications

Six Sigma Yellow Belt

Introduction To Cloud Computing

Management Essentials

Itil Foundations Training

Education record

Computer Communications

Lan Concepts And Fundamentals

Fiber Optics Concepts And Fundamentals

Education record