Brad Bozeman Email & Phone Number

United States

United States

Greater Chicago Area

§ Consistently practices patients first philosophy and adheres to high standards of customer service.§ Maintains patient confidentiality per HIPPA regulations.§ Provides exceptional customer service to patients to establish and maintain a positive impression of Northwestern Medicine.§ Accurately identify and collect patient demographic information in accordance with organization standards.§ Effectively schedules patients and directs them through the NMHC system while balancing the needs and policies of our partner physicians and hospital departments.§ Participate in Quality Assurance reviews to ensure integrity and security of patient data.§ Evaluates procedures and suggests improvements to enhance the patient experience and optimize efficiency.

Oakbrook, Il

§ Coaching a group of new call center professionals for productive sales calls§ Provide ongoing training to continuously improve my team’s production§ Assessing sales data and adjusting strategies to increase sales results.§ Acted as Customer Service Manager to resolve customer disputes and provided timely follow up communication§ Met and surpassed sales goals consistently

Iniatate new current business with local companies and maintain current book of business Assist in the day-to-day operations of American Coach Limousine and AC MedtranPrepare and develop sales plan and execute goalsOffer stellar customer service to perspective and current clients

 Accountable for the hiring, supervising, and training of Osco staff members Responsible for maintaining and assessing inventory levels Schedule employee shifts to cover needs of the business Responsible for building successful vendor relationships  Perform contract negotiations Arrange store promotions and displays to optimize sales React to customer needs and with a sense of urgency to optimize success Resolve customer issues to get to a positive resolution Communicate and uphold company policies Continuously training to develop professional skills Prioritizes assignments with minimal supervision Promoted from Management Trainee to Assistant Manager  Promoted from Assistant Manager to Assistant Store Director

Greater Chicago Area

- Operations Management- Human Resource Management- Accounts Payable and Receivable- Marketing and Promotions- Customer Service- Vendor Relations and Purchasing- Logistics Planning- Dispatching- Communications Management- Social Media Coordination- Administration Management- Maintenance Planning

Ensured customer satisfaction and retentionProvided excellent customer service to ensure customer satisfaction in fast-paced environmentAssisted in preparation and execution of professional sales callsConsistently surpassed sales expectations Resolved customer service disputes effectivelyDeveloped and maintained professional business relationshipsKept apprised of current competitor marketing strategies Effectively managed the fleet inventory of vehicles for maximum utilizationAssisted in the management of fellow employees

Introduce, maintain and develop a customer base in the Education K-12 field and offer exceptional technology products while giving outstanding customer service.

• Promoted from Management Trainee to Manager Associate• Ensured customer satisfaction and retention• Provided excellent customer service to ensure customer satisfaction in fast-paced environment• Assisted in preparation and execution of professional sales calls• Consistently surpassed sales expectations • Resolved customer service disputes effectively• Developed and maintained professional business relationships• Kept apprised of current competitor marketing strategies • Managed the fleet inventory of vehicles for maximum utilization• Assisted in the management of fellow employees

Adhered to Lewis University Mission StatementAssisted the professional staff with the design, development, and implementation of arrangements for Arts & Ideas events Executed various publicity to the student body, as well as, faculty and staff Demonstrated effective oral and written communication with internal colleagues and external clientsWorked cooperatively with all university departments to provide necessary support for Arts & Ideas eventsInteracted with students to ensure proper understanding of Lewis University guidelines concerning events

• Adhered to Lewis University Mission Statement• Assisted the professional staff with the design, development, and implementation of arrangements for Arts & Ideas events • Executed various publicity to the student body, as well as, faculty and staff • Demonstrated effective oral and written communication with internal colleagues and external clients• Worked cooperatively with all university departments to provide necessary support for Arts & Ideas events• Interacted with students to ensure proper understanding of Lewis University guidelines concerning events

violations and executed proper response according to University PoliciesEffectively assisted a diverse array of conference membersSuccessfully interacted with outside conference vendorsFacilitated communications between internal and external departmentsAccomplished multiple goals in fast paced environmentSupervised activities of internal and external conference clientsMaintained and executed a variety of goals to ensure conference needs were metWorked with a diverse team environment to properly execute conference needsAssisted Director of Conference & Events with conference groupsMaintained and provided an excellent level of customer service and satisfaction

B-96

Supervised and assisted in station remote broadcastsAssisted Director of Marketing & Promotions in the coordination and execution of marketing campaigns and eventsExecuted and assisted in various marketing and promotional events including disc jockey appearances and concertsSupervised and organized interns during promotional eventsCompiled and maintained detailed lists pertaining to market demographicsGathered and organized vital information for station reports Created and maintained database of contest winnersResearched potential vendorsTracked competitor's promotional tacticsAssisted multiple celebrity guests during station activitiesInteracted successfully with various demographics of Top 40 radio listenersAssisted with promotional liners which were announced On-Air

Masters, Business Administration; Marketing

B.A., Communications

Activities and Societies: Alpha Phi Alpha Fraternity, Incorporated Alpha Epsilon Rho (Honors Organization)

Bachelor Of Arts, Communications