Providing Platform Engineering, DevOps transformation, and Data Engineering consulting and leadership.

Built the data engineering organization from scratch, through hiring and internal development of existing engineersManaged members of four engineering teams: software development, platform engineering, and data engineering, providing mentorship and coaching while balancing business needs and prioritiesWorked closely with business stakeholders to identify key projects that have the biggest business impactProduct manager for data engineering and platform engineering, balancing feature work with tech debtReduced data processing times for tasks from days to minutes by improving pipelinesReduced manual task ingestion work by 98% through automation

Hired and built the infrastructure engineering team from scratchCo-authored, designed, and developed our engineering hiring guidelines and process, as well as our engineering career ladderReduced number of bad production deploys to near-zero (99.98% uptime) by implementing observability tooling and a production readiness process, which allowed more things to be caught before services were impactedMaintained HIPAA and achieved SOC2 Type 1 compliance through thoughtful system design and documentation.Built highly-available infrastructure to host our patient management and member apps, taking into account disaster recovery and compliance requirementsDecreased page load times by over 50% by identifying areas for improvement and helping implement them

As team lead for the infrastructure team, I work with the other engineering teams to advise on architecture and platform decisions, and provide direction to the infrastructure team.• Ensure the infrastructure team provides well documented, well maintained, highly available services that ease developer pain• Maintain a standardized deployment pipeline built with github actions, docker, and helm and multiple Kubernetes environments• Make proper technical choices based on business needs• Create a production readiness review document to standardize monitoring, logging, metrics, and process for deploying and maintaining services

As a senior member of the infrastructure team, I led some of our long term infrastructure projects and was responsible for platform and service stability• Led project to use Terraform to manage infrastructure on AWS, allowing for disaster recovery and easier deployment• Designed event message store using Elasticsearch and Logstash• Redesigned MongoDB deployment for rapid, automated recovery of lost nodes• Migrated services from legacy systems into Kubernetes• Deploy new services in Docker onto kubernetes using helm• Maintain highly available SaaS application in a 24x7 environment

• Ensure availability and stability of the i-Ready platform• Designed a scalable, easily deployable centralized log management and processing system using Terraform, Puppet, Logstash, Elasticsearch, and Kibana on AWS.

• Dedicated operations resource for large enterprise customer• Maintain High Availability Infrastructure for customer sites & ensure uptime during high traffic events• Develop tools for auditing and automation• Work in a high-touch relationship with the customer, including regular calls and on-site visits• Function as a technical and strategic contact and partner• Ensure site availability during some of the world's largest events: The Olympics, The Superbowl, and more.• Improve platform monitoring and create auditing tools to improve stability• Build tooling to use metrics to provide proactive notifications of pending issues before they occur

• Manage and maintain 13,000+ Linux Systems on Amazon EC2.• Assist in redesign of monitoring system to accommodate 10,000+ systems and 300,000+ services• Develop command line tool for automating ticket creation in ZenDesk• Create a standardized development environment using Vagrant• Maintain Highly Available LAMP infrastructure for Acquia Hosting• Troubleshoot, maintain and create configuration files for Varnish

• Centralized management configuration and security updates for Red Hat, CentOS, and Ubuntu Servers• Architected system and network monitoring across multiple sites worldwide (250+ servers running 800+ services)• Used Nagios, Icinga, Orion, Splunk, Logstash, rrdtool, and others for performance and monitoring• Wrote scripts using bash/perl/python for system tasks and monitoring plugins• Administered internal xmpp chat server• Configured and deployed Linux and Windows systems, both physical and virtual (VMWare ESX & VCenter)• Deployed F5 Big-IP LTM for load balancing, reverse proxy, and SSL offloading• Deployed F5 Big-IP ASM Web Application Firewall• Acted as company Security Administrator, responsible for many parts of PCI-DSS compliance, assist in writing policies, review all security incidents• Co-wrote and deployed reporting REST API on Amazon EC2 using Node.js and Nginx

• Configuration and deployment of PC cloning and imaging solution using Clonezilla and DRBL on Debian Linux• Configuration and support of Windows and Macintosh OS X systems• Configuration and support of Thin Clients in a Citrix environment• Provided desktop support to over 700 users, both internal and remote• Assisted in design and implementation of escalation procedures for operations to development• Advanced troubleshooting of undocumented issues

• Provide all levels of IT/helpdesk support, including network design, system maintenance and troubleshooting and diagnosis of issues• Web server configuration and maintenance• Create, design and maintain website and online store• Create and manage customer database for both traditional and email marketing using Microsoft Access• Create and design promotional material and other branded items including flyers, posters, labels, signage and more

• Provided technical support for the SafeGuard line of encryption software for a variety of clients• Advanced troubleshooting of undocumented issues• Assist Global Escalations and development with testing and reproducing bugs• Provided customers with SQL and VB scripts based on specific needs to supplement software functionality• Assist with the handling of technical escalations• Provided primary front-line support for the SafeGuard Disk Encryption for Mac• Worked to develop support tools and procedures for new products• Worked to discover and resolve bugs and defects in the products• Updated existing scripts to work with current products• Completed a variety of testing daily on both physical and virtual machines in order to re-create and resolve customer issues

Management and booking for various local bands and artists.

• Provided second tier technical support to users and acted as a gateway between customers and engineering department• Advanced troubleshooting of undocumented issues• Assist QA and engineering by testing products before live release by reproducing and troubleshooting both new and undocumented issues, and escalating when needed through ClearQuest ticketing system• Provided internal technical support to Tier I representatives via live chat• Handle technical escalations submitted by Tier I customer support through RightNow ticketing system• Create training materials for new hires and instruct them in a classroom environment• Worked with engineering and QA to create and implement statistical tracking system for on-going defects that helped to narrow down and eliminate multiple customer issues• Tracking and escalation of potential security risks• Assist mail operations and deliverability team in resolving blocking issues and preventing other delivery problems• Created web-based interface for Tier I representatives to view current issues and troubleshooting steps• Solely responsible for the majority of Mac/OS X troubleshooting• Designed Mac/OS X support training curriculum

• Provided first tier technical support to users of our web-based SaaS application via phone, email, and live chat• Minor web programming (html/xhtml/css)• Troubleshoot and solve both new and undocumented problems• Document solutions to new problems and update documentation on existing issues (Customer FAQs and Internal Knowledgebase)• Handle billing inquiries and disputes• Handle product inquiries from new and existing customers, including feature requests• Assist both Tier I and Tier II support with troubleshooting issues on Mac OS X based systems

• Responsible for setup and configuration of new and existing systems.• Implemented an imaging system (ghost) that reduced the time required to deploy a new system from 4+ hours to about 30 minutes.• Assisted employees at all levels, from entry to senior executives.

Performed tasks at all stages of both pre-production and post-production.Live cameraman, audio, and graphics.Post production editing, audio, and graphics.Worked as primary graphics engineer on Dracut Scholarship Telethon from 2000 - 2010.