Bradford Sullivan Email & Phone Number

Indianapolis, Indiana, United States

Greater Denver Area

• Setup accounts, profiles, and computers for new hires, as well as new user training.• Imaged machines and setup trial laptops & iPads, as well as loaner machines and standard upgrades.• Helped with cloud migration project to move from on prem setup to a private cloud host with Citrix.• Created training materials related to the cloud migration, and held virtual training classes.• Traveled as needed to remote offices for office moves, network upgrades, or other projects as needed.• Helped set up video conferences using Microsoft Teams, Webex, and Zoom.• Provided remote support to users working from remote offices and working from home.• Helped standardize IT practices including computer naming schemes, iPad administration, and default applications for base computer images.

Indianapolis, Indiana Area

• Oversaw day to day IT Operations for Indianapolis office.• Provided onsite support at Chicago office as Site Lead. Traveling semimonthly based on growth and development of business from 4/2016-4/2018. Assisted in implementing all IT requirements (site design, purchase & installation and configuration of all IT hardware to include: servers, routers, switches, wireless access points, video conference units & end user systems)• Set up new machines for new hires, upgraded older machines, and deployed software using SCCM.• Configured phones for new users and troubleshot phone issues in Cisco Call Manager & Avaya IP Office.• Assisted in upgrading firm from XP/Office 2003 to Win7/Office2010, and then to Win10/Office 2016.• Trained users with new or updated software and/or hardware as required.• Scheduled video conferences with Cisco TMS and Webex for various attorneys, external clients and staff.• Helped Attorneys set up presentations in court and at conferences as needed.• Research, tested, and piloted new programs for firm to use.• Managed support calls, emails, and walk-ins for various IT issues from the firm and firm clients as required.• Traveled to other offices (Wilmington, Columbus, Cleveland) for projects and onsite support as needed.• Supported Monthly afterhours on call support for all Benesch Offices.• Created HighQ and Sharefile sites for Attorneys to share documents with external users.• Ran daily backups and performed document recoveries as needed.

•Responded to helpdesk tickets regarding Dell PC’s & Laptops, as well as HP and various other Network Printers•Imaged (w/ ghost) PC’s and Laptops as needed.•Repaired broken PC’s & Laptops including(but not limited to) replacing motherboards and LCD screens•Went on site to other hospitals to repair/replaces PC’s as needed.

• Received incoming help requests from end users via telephone, walk up, and e-mail.•Record, track, document, and communicate the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. Perform post-resolution follow-ups to help requests. •Perform hands-on fixes at the desktop and server level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications. •Performed preventative maintenance, including checking and cleaning of workstations, printers, and peripherals. •Involved in the migration from the old airport terminal to new terminal including User Moves, Server Moves, Phones, etc. •Evaluated documented resolutions and analyze trends for ways to prevent future problems. •Developed help sheets and frequently asked questions lists for end users. •Took on projects that included software research(DeviceLock), software implementation(Altiris Deployment Server), as well as hardware removal from the old airport terminal(Cisco Routers and Switches)

Imaged and set up Laptop's for employees as needed.Setup new employees in AD.Worked with the helpdesk to resolve various user issues relating to hardware, software, and peripherals.Tested network connectivity through out the entire office to check for faulty ports.Setup printers, external monitors, testing machines, VOIP Phones, projectors, and other equipment.Reported directly to the CIO.Involved in Server Refresh Project which transitioned several single production servers into Virtual Servers.

Assisted with various IT assignments, projects and tasks.Troubleshot varying degree of issues/problems associated with PC/Macintosh computer equipment, printers, as well as various types of hardware and software.Rebuilt/restore refurbished PC and Macintosh computer equipment.Delivered, Installed & setup computer equipment for various departments and locations on campus.Developed a good working knowledge of Microsoft Windows operating systems.Required to maintain high level of confidentiality and security.Reported directly to the Associate Coordinator of User Services.

Associates Of Applied Science, Computer Information Technology; Computer Networking

Network Administration

High School Diploma