Bradford Sullivan Email & Phone Number

Indianapolis, Indiana, United States

Greater Denver Area

• Setup accounts, profiles, and computers for new hires, as well as new user training.
• Imaged machines and setup trial laptops & iPads, as well as loaner machines and standard upgrades.
• Helped with cloud migration project to move from on prem setup to a private cloud host with Citrix.
• Created training materials related to the cloud migration, and held virtual training classes.
• Traveled as needed to remote offices for office moves, network upgrades, or other projects as needed.
• Helped set up video conferences using Microsoft Teams, Webex, and Zoom.

Indianapolis, Indiana Area

• Oversaw day to day IT Operations for Indianapolis office.
• Provided onsite support at Chicago office as Site Lead. Traveling semimonthly based on growth and development of business from 4/2016-4/2018. Assisted in implementing all IT requirements (site design, purchase &.
• Set up new machines for new hires, upgraded older machines, and deployed software using SCCM.
• Configured phones for new users and troubleshot phone issues in Cisco Call Manager & Avaya IP Office.
• Assisted in upgrading firm from XP/Office 2003 to Win7/Office2010, and then to Win10/Office 2016.
• Trained users with new or updated software and/or hardware as required.

• Responded to helpdesk tickets regarding Dell PC’s & Laptops, as well as HP and various other Network Printers
• Imaged (w/ ghost) PC’s and Laptops as needed.
• Repaired broken PC’s & Laptops including(but not limited to) replacing motherboards and LCD screens
• Went on site to other hospitals to repair/replaces PC’s as needed.

• Received incoming help requests from end users via telephone, walk up, and e-mail.
• Record, track, document, and communicate the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution. Perform post-resolution.
• Perform hands-on fixes at the desktop and server level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.
• Performed preventative maintenance, including checking and cleaning of workstations, printers, and peripherals.
• Involved in the migration from the old airport terminal to new terminal including User Moves, Server Moves, Phones, etc.
• Evaluated documented resolutions and analyze trends for ways to prevent future problems.

Imaged and set up Laptop's for employees as needed.Setup new employees in AD.Worked with the helpdesk to resolve various user issues relating to hardware, software, and peripherals.Tested network connectivity through out the entire office to check for faulty ports.Setup printers, external monitors, testing machines, VOIP Phones, projectors, and other.

Assisted with various IT assignments, projects and tasks.Troubleshot varying degree of issues/problems associated with PC/Macintosh computer equipment, printers, as well as various types of hardware and software.Rebuilt/restore refurbished PC and Macintosh computer equipment.Delivered, Installed & setup computer equipment for various departments and.

Associates Of Applied Science, Computer Information Technology; Computer Networking

Network Administration

High School Diploma