Senior Manager with extensive Sales, Operations and General Management experience. Has a great passion and insight for retail sales and consumer behaviour.Expert in using a mix of analytical research and observational techniques to drive sales, market share, profit and customer satisfaction levels. Coaches and consults on systems and process improvement strategies designed to increase productivity and efficiency levels.Is competitive, target driven and enjoys identifying emerging business opportunities.Key capabilities include: sales operations, performance management, project and general management, consumer insights and customer experience, selling techniques, analysis and reporting, strategic data mining.