PM Solutions Australia is a strongly independent, progressive, business solutions company providing project solutions and services to clients in the government and private sectors.Provided Project governance & delivery reviewer – conducting Project & Program Quality and Governance Reviews for multiple clients and government agencies.

Project Director for the delivery of Human Capital Management Solution for QFES. Which included delivery of SAP Success Factors solution to circa 45,000 people; specifically, People and Profile, Organisation Chart, Learning Management, Recruitment and on-boarding, Performance & Goals, Succession and Development, Work Place Health and Safety, Case Management and Executive Reporting across the three QFES stakeholder groups of Fire and Rescue, Rural and SES.

The Program Director for the replacement core HR/payroll solution, to decommission LATTICE and to provision new human capital management capability for the following agencies: -  Queensland Ambulance Service (QAS) -  Queensland Corrective Services (QCS) - Queensland Fire and Emergence Services (QFES)

Development of multiple programs of Works, project concepts & Business Case for two (2) of QSuper Strategic Imperatives 1) Unit Pricing Solution and 2) Financial Blueprint Solution.- Financial Blueprint Solution (circa $10m) - Financial Blueprint is a living financial plan for each member, covering their full financial position and needs. Members could then update and expand their financial plan based on their persona. Additionally, the Financial Blueprint should be the hub for all member information, and that this central view would be leveraged to provide more tailored and relevant help, guidance and advice. Included five (5) streams of work:1) Customer Based Design – to inform a unique engagement model and approach for each of QSuper’s member segment;2) Projection Modelling Engine & Conceptual Solution Architecture;3) Business Benefits Stream;4) RFO for co-design/co-build; and5) Personalised Communication & channel strategy for each of QSuper’s member segments.- Unit Pricing Solution (circa $2m) – In-house Unit pricing Solution to manage QSuper’s complex asset and portfolio inter-funding structure. Included three (3) streams of work: 1) RFO for COTS solution;2) Business process identification and dependency mapping; and3) Business Benefits Stream.

Facilitated creation of the QSuper Enterprise CRM & Single View of Customer 3yr RoadmapSenior Project Manager for the Year 1 - Frontline CRM (MS Dynamics) & Enterprise Single View of Customer Project.The Frontline CRM project (circa $12m which included SVoC & Operational Data Store) closed an existing information gap by efficiently providing member information and insights to Frontline staff to support advice-led conversations. By delivering a consolidated view of interactions, transactions and account information. Reducing time spent searching through systems and provide the context required to maximise the value of the interaction for the Member.

Facilitated creation of a Contact Centre/Telephony Capability Roadmap.Project Managed Year 1 of the Contact Centre/Telephony Capability Roadmap.

MoboDev is a start-up incubator and business accelerator, assiting in the development and commercialisation of innovative concepts and remarkable businesses.As a collaboration partner to both innovators and investors alike; MoboDev provides capabilities which guide the development lifecycle of innovative ideas. Our partnerships with innovators allow us to present our investors with a clearly defined and structured environment in which the potentials and desirability for investment are readily available and wholely sustainable.

- The defining of business solution options for promoting, empowering, capturing and managing state, regional, local and grass roots content and their creators- The defining of technical solution (platform) options for the lending of eContent from the SLQ and transferable as a model to regional and central library, including copyrighted (purchased) and SLQ owned content- The defining of technical solution(s) options for user creation, upload, management and distribution of state, regional, local and grass roots content- Defining of a technical solution for the access, download, viewing, leading, rental and purchase of eContent from the SLQ and transferable platform and business model (SLQ owned) for regional libraries.- Performed role as part of PMSolutionsAustralia

Development of five(5) year ICT Strategic PlanSimultaneously define, document and deliver 5 line of ICT enabled, business projects: - ITSM (IT Service Management) - Facility & Property Management Solution - Water Quality Data Management Solution - Contract, Tender & Supplier Solution - Network Operation Centre (NOC) SolutionRecommendation of an achievable implementation approachDetailed plans for rollouts including schedule, cost estimate, resource, change, training and communication requirementsDefined business case for executive submissionManaged multiple solution delivery projectsEnd Closure Reports and Benefits Realisation

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Engaged to provide ongoing program and project management assurance and governance services. Working closely with the Spiritus CIO, Chairman and Project Board, to develop industry leading best practices to improve the already high standrad of service delivery and project outcomes to its very large number of internal and external clients.

Engaged as a consultant to participate in the assurance of delivery of multilple projects and programs of work.The OGC Gateway Process examines programmes and projects at key decision points in their lifecycle. It looks ahead to provide assurance that they can progress successfully to the next stageIn multiple instances performed External Reviewer role for Brisbane City Council (BCC) Tier 1 & Tier 2 projects & programs. Gates reviewed included: o Gateway O – Strategic Assessment o Gateway 1 – Business Justification o Gateway 2 – Delivery Strategy o Gateway 3 – Investment Decision o Gateway 4 – Readiness for ServiceBCC is a Prince 2 environment; Performed role as part of PM Solutions Australia

Engaged as a Project Director / Manager for the australia-wide MBF Call Centre Application Migration & Telephony Upgrade.

Boutique Brisbane based Consultancy that assists Senior Executives in creating their high–performance Culture Change Programs (Business & IT). EPC helps facilitate execution of these programs as required.Clients included:Hans Smallgoods, Pmm Group, St Luke’s Aged Care, Livingstone Shire Council, Shell Company of Australia, Waeco Pacific, Knights Insolvency, Technology One

Manager for team of professionals responsible for EMail implementation & support for BOI, SAP implementation & Support.

Engaged as Project Manager to design and deliver the Bank of Ireland ICT division restructure and re-alignment program of work.