Led Silverline’s Healthcare and Life Sciences Practice generating more than $12 million in annual Salesforce systems integration services revenue. Overall responsibility for client engagement success across all industry accounts. Personally oversaw more than $15 million of advisory, project delivery and managed services consulting for the Practice’s most strategic Provider and Payer accounts. Managed the 25-person Practice team composed of Services Leads, Project Managers, Architects and Analysts. Sponsored the continuous improvement process for the company’s delivery methodology and underlying toolkit.

Responsible for project delivery within the Enterprise Application Services (EAS) consulting organization. • Managed a team of more than 50 Project Managers located throughout the United States. • Oversaw a portfolio of over 75 concurrent Oracle, SAP, Salesforce and Microsoft Dynamics systems integration projects with revenue consistently valued in excess of $150 million. • Served as a member of NTT DATA Services’ Senior Leadership Team and represented EAS interests in the company’s EPMO during a period of significant restructuring.

Provided strategic guidance, interim executive leadership and program management services to fast-paced high technology and telecommunication companies in the greater Seattle area.DocuSign – Facilitated executive decision-making regarding the global support infrastructure investments required to best service the company’s rapidly expanding customer base. Developed business case comparisons to vet approach alternatives (e.g., in-house/outsource, onshore/offshore) and managed the RFP process to engage potential vendors.

Managed MVNO partner onboarding and ongoing operations support for Clearwire’s Wholesale organization formed in 2009. Led a team of Program Managers responsible for the business and technical integration of key strategic partners (Comcast, Sprint and TWC). Oversaw more than 130 successful market launches for these partners across Clearwire’s rapidly expanding network (from 0 to10 million subscribers in 30 months).

Led the Project Management Services consulting practice responsible for managing Application Development, Systems Integration, Network Infrastructure Deployment, Business Process Architecture and IT Governance projects. Developed and delivered specialized solutions for PMO Assessment/Improvement, PPM Implementation and PMLC Deployment.

Managed a team of Project Managers, Manufacturing Engineers, Test Engineers and administrative personnel responsible for the planning and oversight of the development and manufacturing of new Mackie, Tapco and EAW-C branded professional audio products. Served as the primary escalation contact for supply and manufacturing partners in the United States, Western Europe and East Asia.

Established the Professional Services and Technical Support functions for a wireless digital media infrastructure company acquired by Hutchison Whampoa Limited in February of 2002. Oversaw solution implementation and ongoing support for customers in the UK, Italy, Sweden, Austria, Thailand, Australia and Hong Kong.

Developed the project delivery infrastructure for Loudeye’s Consulting Services Group founded in 1999. Managed globally disperse teams of business and technical consultants through the completion of over fifteen client engagements at companies such as CNN, Vivendi and Hutchison 3G.

Managed the Services department housing over 100 Project Managers and Analysts providing implementation and technical support for the LastWord healthcare information system. Led the organization through a period of restructuring including the adoption of a new implementation methodology and incident management system. This was an interim role staffed through Cambridge Technology Partners.

Managed the delivery of strategy, organizational change, process improvement and systems development/integration consulting services for clients such as: IDX, Virginia Mason, Micron, Microsoft and Hewlett Packard.

Delivered process reengineering, organizational change management, education and performance support consulting services in support of customer acquisition, care, billing and fraud management solutions at AT&T Wireless.