Mission: Grow the charity pie in Brampton, Caledon and Mississauga through education, efficiency in expenditures and investing in charities with a view to ensuring long-term financial sustainability for charitable causes.

Established in 1984, our volunteer-driven, not-for-profit agency provides meals services and social programs to residents living in the Town of Caledon and Orangeville area. Our services and programs include: hot and frozen meal delivery, group dining, lunch and card parties, exercise programs, volunteer visiting and telechats, and security checks.The organizations' budget has grown in my time from $300,000 to $750,000. We are now serving over 500 clients with our meal program and have added new services for seniors in Caledon.CMOW delivers over 25,000 meals per year, an increase of 7,000 meals in the last 3 years.With the support of our nutritional program and social services clients can live independently in their homes and remain in their communities.

Assisted in sales and marketing.

Organized and directed the campaign team of 70 volunteers towards a successful election victory.

Established and lead group of senior executives in advisory role to President and founder of the company.

Acted as a relationship builder and sounding board for the founder of the company. Introduced the company to influential investors in my network.

Led sales activities and managed decentralized sales teams: ranged from 60 to 208 staff with range of 5-14 direct reports depending on status of the business, and generated $290M in revenue at the height.I achieved President's club status in over 70% of my 18 years at the company. Culminating with winning the President's title (selling 2.5 times my $650,000 quota).Key Achievements: People Leadership, Provided people leadership through ensuring employee engagement and motivation in a decentralized environment. Developed talent and acted as liaison to remove barriers to ensure local customer service representatives could act effectively in real time.Customer ServiceDrove excellence in the customer service process, ensuring customer needs were met and issues resolved in a timely fashion leading to increased customer satisfaction. Ensuring customer issues were addressed at the local level by empowered local customer service representatives. This was accomplished by establishing clear policies and procedures with clarity of roles in an issue resolution situation as well as by fostering a customer focus at regular staff townhall meetings.Creating a decision tree for problem-solving including a problem escalation to senior management and practices to drive timelier customer responses.Continuous Improvement:Led Business Development and Sales Process Improvement initiatives by creating enhanced account management capacity through training programs and monthly reporting with action planning.Strategic Business Development:Ensured sales teams met or exceeded targets, effectively utilized discounting mechanisms and accurately managed sales budgets by:Developing large account sales strategies to drive long term customer relationships and increase account penetration.Crafting and implementing a new customer sales strategy including market analysis, business plan, and prospect plans.