Brad Heath Email & Phone Number

Atlanta, Georgia, United States

●Lead a 3 member team managing over 650 endpoints in Active directory domain across all 6 dealerships in the Atlanta area● Responsible for design, install, configuring, maintenance, monitoring, troubleshooting, and diagnose alldealership IT infrastructure hardware including but not limited to Fortinet firewalls, Cylance endpoint security, switches, Ubiquiti Unifi wireless APs and wireless controllers, AD Windows servers, IOS tablets, POS systems, backup appliances, security cameras… Show more ●Lead a 3 member team managing over 650 endpoints in Active directory domain across all 6 dealerships in the Atlanta area● Responsible for design, install, configuring, maintenance, monitoring, troubleshooting, and diagnose alldealership IT infrastructure hardware including but not limited to Fortinet firewalls, Cylance endpoint security, switches, Ubiquiti Unifi wireless APs and wireless controllers, AD Windows servers, IOS tablets, POS systems, backup appliances, security cameras, printers, workstations and Cat6● Manage help desk operations for 600 employees● Quickly pivoted due to Covid to configure for remote/mobile workers via SSL VPN with Fortinet MFA (2FA)● Configured IPSEC vpns to connect all locations together● Consolidated and reduced number of analog long lines and reduced cost by 15%● Converted from digital phone systems to VOIP and integrated dealers to single call center and worked to develop call flow for call optimization● Converted physical servers to VMWARE virtual server environment● Streamlined, consolidated and reduced ISP cost across all sites by up to 20% and implemented SD-WAN via Fortinet to reduce outages● Reduced spam and spoofing by configuring SPF, DMARC, DKIM for all 6 domains and raised phishingawareness by implementing/maintaining Knowbe4 phishing awareness campaign program● Deployed and maintained MAAS360 MDM and consolidated all cell phones on to one plan with 120 lines● Converted from manually managed endpoints to use Pulseway in conjunction with PDQ● Setup and performed regular Greenebone vulnerability scans, remediate and patch to maintain good cybersecurity posture● Reduced copier and supply cost by 20% by negotiating contract and consolidating vendors● Separated Customer and Employee traffic via VLAN● Became proficient in Ubuntu, Windows, group policy, DNS, Ubiquiti Unifi, Licensing validation, Mitel call center platform, Avigilon cameras, Fortinet firewalls, Dell servers, CDK management, O365, MAAS 360 Show less

● Building computers for various positions in dealerships and repairing as needed● Configuring group policy● Running/terminating and testing CAT6 cables● Troubleshoot issues to quickly solve problems, including desktop, printers, cell phones, land lines, faxes● escalate calls to vendors for support if needed● Setting up new employees in applications based on role