I have nearly a decade of Information Technology experience with a strong focus on customer service, and I enjoy having a career where every day brings new ideas and challenges. At AFScott, my role as a Senior Network Engineer involves managing our clients’ environments by overseeing their network equipment, servers, and backups.My expertise runs the gamut from networking, security solutions, system upgrades, switches, hardware and software to wireless setup, repair, maintenance, DHCP scope configuration and troubleshooting.When it comes to troubleshooting, my ability to think out of the box and quickly resolve issues is an essential part of my daily to-do list. Even if that means coming up with a creative temporary solution, it always enables our clients to get their work done until we can generate a long-term outcome. Reading between the lines to diagnose systematic problems is similar to solving a difficult puzzle—and when the end result is reached, it is just as satisfying.

Network and Infrastructure Administrator November 2015-PresentConsolidated Chassis Management- Budd Lake, NJ Manage and ensure availability of company’s email system (Exchange 2010) Manage and maintain Active Directory and Microsoft Exchange profiles of company users, consultants Performed eDiscovery through exchange Utilizing the Exchange Control Panel  Established Litigation holds as needed Migrated from the exchange built-in archive to a 3rd party program Metalogix Created Public and private distribution groups as requested Migrated offices from Aging Cisco ASA 5505 Firewalls to New Sophos XG Devices.  Manage and maintain license information for all software used across the company. Allocate and manage inventory of computers, monitors and other accessories as part of on-boarding, out-boarding and changing job profiles, loaner inventories etc. Prepare and maintain documentation of network configurations and cabling layouts Develop and maintain strong relationships with service providers. Negotiate pricing and contracts with consultants, technical personnel and vendors for services and products Planning and execution of new Office setup’s, relocations including setting up wired/wireless networks, switch and firewall configuration and setup Manage telecommunication needs, including ISP, Telco and technicians/vendors to setup and troubleshoot local issues at CCM offices Troubleshoot and resolve billing and bandwidth usage issues as necessary Manage and maintain data storage (cloud storage) process used by the company. Annual Audit and Security compliance documentation including hardware and software configurations of offsite development and hosting Manage trouble reporting log and prioritization of tasks

 Perform hardware and software upgrades and installations. Troubleshoot software applications and hardware devices. Responsible for web based user password reset requests (insurance carriers and vendors), User ID setup, and maintaining organized data related to user logins. Participation in maintaining fixed assets. New PC’s, printers, monitors, and other IT related devices are tagged with asset tags, and recorded in an inventory spreadsheet. Assistance with other hardware and software (i.e. Brokerage Builder) as needed. Call vendors with IT billing issues / IT related troubleshooting issues Upgraded entire network infrastructure hardware (Switches, Servers) Monitored and Maintain HP Procurve Switches and Cisco ASA firewall Microsoft Exchange 2010 Use Mimecast for spam filtering and email archiving Upgraded servers from server 2003 to 2008 R2 moved From physical to Virtual in VMware 5 Symantec Backup Exec 2010 and Storage Crafts Shadow Protect backup software Performed Successful migration to Windows 7 due to End of life of Windows XP Microsoft Active Directory and Group policy Management Monitored and maintained SQL and Dbase Databases Monitored and Maintained AVAYA IP Office phone system Responsible for Catastrophe planning; which includes disaster recovery for data and space, telephone forwarding, and employee coordination. Responsible for maintaining fixed asset schedule for 1,700 items. Liaison for building maintenance related issues