Brad Emery Email & Phone Number

Thaxton, Va, Us

Thaxton, Virginia, United States

Roanoke, Virginia Area

Desktop/Laptop/Printer support and troubleshooting, builds, IT inventory management. Windows 10/11 environment, support provided in person, by phone, or via Splashtop/Teamviewer. Use of Active Directory frequent.

Desktop/Laptop/Printer support and troubleshooting, builds, IT inventory management. Windows XP/7 environment, support provided in person, by phone, or via Dameware/Teamviewer. Use of Active Directory frequent. Maintained records of IT equipment/procedures for three warehouses.

Oracle Apps/PPILDI Support System - Creating, updating, and searching current trouble tickets. Processing callhomes sent via Outlook from Pillar Axiom systems. Accepting and routing calls/creating tickets using Cisco IP Communicator VOIP software. Worked remotely over Cisco VPN.

Temporary position. Performing desktop support and troubleshooting, both in-person and remote through VNC, to a large Fortune 500 corporation. Software commonly used includes Windows XP Professional, Microsoft Office 2003 and 2007 suites, Active Directory, Sharepoint, McAfee Endpoint Encryption (Client program and Management Console), Cisco VPN Client 5, RealVNC and various other programs and utilities. Replacement of component parts (particularly for HP and Dell laptops) is common. Remedy incident tracking system used frequently.

Provided outstanding field support for Point-of-Sale hardware, ATMs, and PCs. Products included NCR, IBM, and Dell computers, various office and POS printers, et cetera. Break/Fix was the most common function. This included warranty replacement of components in the above-mentioned hardware. New hardware installs were also common, including occasional light fabrication or modification of install locations to support the hardware.

Provided excellent customer service as a help desk analyst to over 3,000 different retail locations. Serviced networking, server, and client equipment such as IBM and HP workstations and servers, Cisco routers (1600 series), Symbol RF scanners and wireless access points, and D-Link network switches. Troubleshot proprietary POS systems running over Windows 2000 Professional, as well as on servers running Windows 2003 server. Remedy incident tracking system used frequently.

Temporary summer position. Provided comprehensive helpdesk service to company comprised of 250+ employees. Aided in selection and purchasing of new IT equipment, such as signal testers, cabling, and various tools. Worked with Windows XP/2000, Exchange, Microsoft Office XP, and Fedora Core 4 and SuSE Linux.

Provided general troubleshooting, repair, and maintenance for 500+ end users. Served as shop Safety NCO, supervising 40+ marines personally. Implemented a new shop publications system while serving in Okinawa, Japan and aided in testing and implementing Norton Ghost for initial builds and rebuilds on Camp Lejeune. Performed maintenance at both client and server levels with both Microsoft OSs and office suites and proprietary Department of Defense software. Conducted hardware troubleshooting and repair. Earned both the Navy/Marine Corps Good Conduct Medal and the National Defense Service Medal, as well as the Global War on Terrorism Medal. Honorably discharged in 2003.

Bachelor’S Degree, Information Technology

Associate’S Degree, Social Sciences

Activities and Societies: Madison Society (Political Science)Concentration on Political Science, also took course in HTML/XHTML.

Mos 4066, Small Computer Systems Specialist

Course to achieve Marine Corps Military Occupational Specialty 4066- Small Computer Systems Specialist

Diploma