Lead team of 10 employees plus additional contractors and manage $2.5M budget with accountability for all IT for public school district with 2500 concurrent users. Report directly to Federal Programs Director and the Superintendent. Develop long- and short-term IT strategies and manage multiple projects along with day-to-day IT governance and systems maintenance/support. Initially challenged to overhaul outdated equipment, network and telecommunications systems to improve service. Now continually upgrade technologies, systems and processes to optimize results.• Transformed patchwork of unreliable technologies into a clear and cohesive learning environment; improved uptime from 85% to 99.999%, and cut support costs 53% by standardizing equipment.• Cut telecommunications costs 66% while improving service by upgrading to VoIP. • Improved security through strategy that included dual factor authentication, intrusion prevention, and system-wide monitoring; cut costs 75% by negotiating deals and creating self-healing network. • Replaced slow and unreliable network, creating a network with a 10gigabit per second backbone, along with a 10 gigabit per second wide area network.• Strengthened disaster recovery capability by creating hurricane-resistant cold site and implementing offsite and onsite backup. The new site - which has become a model for K12 business continuation - was used successfully during the 2016 floods, reaching 100% operating capacity in 48 hours.• Cut IT spending consistently, including reducing Microsoft licensing costs 50% by switching to Office 365 and negotiating a Microsoft Enterprise Licensing Agreement. • Reduced data center costs 60% while improving service and reliability by transitioning over 80% of services to cloud-based solutions and upgrading hardware to support virtualization and containerization.

Managed team of 40 engineers to develop, test and implement new products. Also led technology division including UK-based web development team of 12. Accountable for 10+ concurrent projects and $8M annual budget. Initially challenged to help organize and structure the organization following two recent acquisitions, and to stabilize technology staffing following a significant number of departures.• Played key role in expansion of small company with (Honestly I am unsure as I think it was 15 school districts and maybe 5 non-profits. The company was in serious decline when it was purchased and folded into 1stco as the technology division. As for the development organization in the UK when it was acquired was I think 10 customers. It was fairly tiny with 4 employees when it was acquired and struggling to keep out of bankruptcy) customers into a market leader supplying 66% of school districts, 50% of local non-profits, and numerous businesses. • Oversaw build of new $5.8M LEED-certified data center to provide added services; worked with state government and Louisiana State University system and saved 35% by securing grants, rebates, and discounts.• Improved customer satisfaction from 35% to over 90% while improving profits from support calls 42% by restructuring field resources to improve response times. • Drove 20% profit improvement within one year by overhauling project management methodology; applied PMI principles to improve delivery times, project quality, and customer satisfaction.• Cut risk 90%, driving a 20% reduction in insurance costs, by developing a disaster recovery plan for both business and clientele data. • Installed intrusion detection and prevention systems, enforced complicated passwords, set up honey pots, implemented consistent scans, and established encrypted communications across LAN and VPNs

Led team of 12 developers and field technicians to deploy and support ERP software. Managed up to 3 concurrent installations at any one time with project budgets ranging from $250K to $1M. • Reduced supports costs 40% by restructuring the organization into project teams and creating a rotation system. • Improved project management, delivering 100% of projects on time and within budget for the first time.

Systems Development Manager, Koch, Seidhoff, Hand, Dunn, LLP. Information Systems and Security Manager, Mid-Continent Federal Savings BankIT Contractor, Maverick Paper Company, Inc. and Sequoia Paper Company, Inc.