Brad Jinks Email & Phone Number

Greater San Diego Area

Dedicated and results-oriented professional with 12 years of experience at SANDAG, a leading regional planning agency. Demonstrated expertise in implementing innovative transportation solutions, including the successful deployment of a new regional roadway tolling system. Proven track record in project management, overseeing the decommissioning of legacy toll systems, and ensuring smooth operation and maintenance of critical infrastructure. Skilled in fostering cross-functional collaboration and driving initiatives to enhance regional mobility and sustainability.- Led a team in the successful replacement of an outdated tolling system, ensuring minimal disruption to operations and enhancing efficiency.- Oversaw the entire project lifecycle, including requirements gathering, vendor selection, system implementation, and testing.- Managed project timelines, budgets, and resources to ensure timely delivery within budget constraints.- Collaborated with cross-functional teams, including IT, operations, and external vendors, to ensure alignment with project objectives and stakeholder expectations.- Provided regular updates to senior management on project progress, risks, and mitigation strategies.- Conducted post-implementation reviews to assess project outcomes and identify areas for improvement.

Greater San Diego Area

South Bay Expressway was a company which oversaw the toll road operations of the SR 125 toll road in San Diego. Proficient in driving operational excellence and optimizing infrastructure performance to enhance customer satisfaction. Instrumental in implementing key initiatives, including the integration of card payments at toll lanes, streamlining operations with California DMV integration, and enhancing efficiency through the integration of third-party image review services. Adept at overseeing day-to-day operations and maintenance activities to ensure the seamless functioning of critical transportation assets- Spearheaded software development initiatives aimed at enhancing the functionality and performance of the existing tolling system.- Collaborated closely with stakeholders to gather requirements and translate them into technical specifications.- Led the design and development of new features and modules, ensuring alignment with project objectives and user needs.- Implemented best practices in software engineering, including version control, code reviews, and automated testing, to maintain code quality and reliability.- Coordinated with cross-functional teams, including IT, operations, and external vendors, to integrate new software components seamlessly into the existing system.- Managed project timelines, resources, and budgets to ensure on-time delivery of software enhancements within budget constraints.- Provided technical leadership and guidance to team members, fostering a collaborative and innovative work environment.- Conducted thorough testing and debugging of software components to identify and resolve issues promptly.- Continuously evaluated emerging technologies and industry trends to identify opportunities for process improvements and innovation in tolling system development.

Greater San Diego Area

Dynamic professional with a strong foundation in toll system integration and engineering, with valuable experience gained at InTrans Group, a leading tolling system integrator at the time. Commenced career journey as a help desk associate and rapidly advanced to a pivotal role within the engineering staff. Recognized for exceptional customer communication skills and adeptness in overseeing the maintenance and operations of the South Bay Expressway tolling system. Demonstrated proficiency in managing all aspects of toll system infrastructure to ensure seamless functionality and superior service delivery.- Served as the primary point of contact for customers, providing technical assistance and troubleshooting expertise for complex issues related to tolling system operations.- Effectively communicated with customers to understand their requirements, diagnose problems, and provide timely solutions, ensuring high levels of customer satisfaction.- Acted as a liaison between customers and engineering teams, conveying customer feedback, feature requests, and bug reports to facilitate product improvements and enhancements.- Collaborated closely with internal engineering teams to analyze and resolve escalated technical issues, leveraging strong problem-solving skills and technical expertise.- Developed and maintained comprehensive knowledge bases, FAQs, and troubleshooting guides to empower customers to resolve common issues independently.- Participated in cross-functional meetings and discussions to share insights from customer interactions and contribute to product roadmap planning.- Contributed to the creation and maintenance of support processes and procedures to streamline workflows and improve efficiency in delivering technical support services.- Stayed current with industry trends and emerging technologies to continuously enhance skills and knowledge in tolling system technologies and related domains.