Brad Ross Email & Phone Number

Jacksonville, Florida, United States

• Developed comprehensive training materials utilizing Rise 360 and executed implementation via the Reach 360 Learning Management System, catering to both instructor-led sessions and online learning modules for new hires and existing team members to support professional development. Received commendations from participants for delivering training content that was clear and engaging• Engaged in collaborative efforts with subject matter experts to ensure the accuracy and alignment of… Show more • Developed comprehensive training materials utilizing Rise 360 and executed implementation via the Reach 360 Learning Management System, catering to both instructor-led sessions and online learning modules for new hires and existing team members to support professional development. Received commendations from participants for delivering training content that was clear and engaging• Engaged in collaborative efforts with subject matter experts to ensure the accuracy and alignment of content with organizational objectives• Created, established and upheld Standard Operating Procedures (SOPs) for all functions within the intake department, leveraging a newly implemented quality assurance program to ensure consistency and operational efficiency• Fostered close collaboration with founding partners, directors, managers, and team members to optimize departmental processes and workflows• Orchestrated the implementation of the Zoom Contact Center system and other referral systems in partnership with third-party companies, enhancing communication channels and streamlining intake procedures.• Played a pivotal role in the decision-making process regarding the selection of cases pursued by the department, leveraging valuable insights and expertise to inform strategic decisions Show less

United States

Jacksonville, Florida

Promotes and understands the value of the Opis Mission as the guide in providing augmented customer service to customers and team members. Collaborates with service location managers and team members to assess learning needs and competency gaps. Develops, designs, implements, and evaluates educational plans/programs. Facilitates a variety of learning experiences using a range of instructional methods and technology. Participates in the organization’s compliance with mandatory training… Show more Promotes and understands the value of the Opis Mission as the guide in providing augmented customer service to customers and team members. Collaborates with service location managers and team members to assess learning needs and competency gaps. Develops, designs, implements, and evaluates educational plans/programs. Facilitates a variety of learning experiences using a range of instructional methods and technology. Participates in the organization’s compliance with mandatory training requirements. Utilizes methods, measurements and tools to evaluate achievement of learning goals. Serves as a consultant for team members in areas of program and professional development. Participates in the coordination and continuity of orientation programs. Serves as an active member of committees focused on such areas as safety, QA/RM and team member competency. Researches and recommends the purchase of educational materials and equipment Show less

Jacksonville, Florida Area

Responsibilities include the implementation of MyLabsPlus or Aleks into an Elementary Algebra/Basic Mathematics class and providing face-to-face lessons for registered students, keeping open communication with students to increase retention and success; obtained a Regular Teaching Certificate from Florida State College at Jacksonville.

Jacksonville, Florida Area

Handling the day-to-day operations of a center that supports a campus population of 10,000 students and preparing weekly and monthly tutoring information through the data collection programResponsible for the direct supervision, evaluation, and training of student employees and academic tutors, both part-time and full-time; organizing schedules for direct reports and maintaining responsibility for a lab facility containing 500 plus computers; managing employment and operational budgets… Show more Handling the day-to-day operations of a center that supports a campus population of 10,000 students and preparing weekly and monthly tutoring information through the data collection programResponsible for the direct supervision, evaluation, and training of student employees and academic tutors, both part-time and full-time; organizing schedules for direct reports and maintaining responsibility for a lab facility containing 500 plus computers; managing employment and operational budgets and purchasing supplies and technologyServing as liaison for adjunct faculty in developmental education and supporting students with disabilitiesCreating events around the college’s Author Series, serving on committees, creating workshops to promote student success, and other duties as assigned Show less

Jacksonville, Florida

Lead the organization to obtain 501c3 status, handled the day to day operations, and responsible for fundraising.

Greensboro/Winston-Salem, North Carolina Area

Handling the day-to-day operations of the Learning Center and implementing the best practices for the tutoring center, computer lab, and testing centerAssisting with payroll for 40 employees, creating schedules, and aiding in composing the reports for FTEAdvising students each semester and developing mini-workshops designed for the success of community college students

Winston-Salem, Nc

Responsibilities include the implementation of different teaching strategies into an Elementary and Intermediate Algebra/Basic Mathematics class and providing face-to-face lessons for registered students, keeping open communication with students to increase retention and success; obtained a Regular Teaching Certificate from Florida State College at Jacksonville.

Kernersville, Nc

Responsibilities included development and maintenance of Individual Educational Plans, implementing inclusion model for all eighth grade classrooms, development of targeted lesson plans, maintenance of on-task behavior, provision of a safe environment, implementing educational technology in the classroom, and using Microsoft applications in preparation for computer skills testing.

Brown Summit, Nc

Duties included development and improvement of Individual EducationalPlans, the implementation of the Co-Teaching model for all classrooms, development of various lesson plans, maintenance of on-task behavior, provision of a safe environment, chairmanship of the leadership team, participation in ongoing school-based committees, and other duties as requested.

Jacksonville, Florida Area

Responsibilities included development and implementation of curriculum for special education, dropout prevention, mentorship for beginning teachers, development and teaching of various lesson plans, development of Individualized Education Plans, maintenance of on -task behavior, chairmanship of leadership team, and other duties as requested.

Cincinnati, Oh

Duties included development and implementation of curriculum for special education, dropout prevention and on-the-job student trainings, development and teaching of various educational plans, development of Individualized Education Plans, maintenance of on-task behavior and a safe environment, coaching Varsity soccer, and similar duties as requested.

Jacksonville, Florida Area

Responsibilities included development and implementation of curriculum for special education, drop-out prevention, on-the-job training, creation and teaching of various lesson plans, development of Individualized Education Plans, maintaining responsibility for the computer lab, maintenance of on-task behavior and a safe environment, and coaching various sports.