Brad Rowell Email & Phone Number

Lafayette, Louisiana Metropolitan Area

Collaborative sales manager with hands-on experience within the appliances industry. Possesses high accountability for achieving both individual and team-defined goals regarding revenue, margin, and solutions. A constructive leader with proven experience in building and training sales and customer support teams. Ensures that customers receive exceptional service during the sales process as well as through delivery and installation. Able to effectively role model successful selling behaviors to drive overall team performance. Responsible for building and developing key relationships and partnerships within the store as well as within the trade community to offer a wide range of customer solutions.· Contributed to the increase in sales revenue , margin, NOP· Analyzed customers’ needs and emphasized product features tailored to their inquiry· Efficiently resolved sales and service issues on time while managing relationships and maximizing customer satisfaction

Harvey, La / Houma, La

Managed the sales department and worked with management to maximize revenue, margin, and service quality. Directed and motivated staff to focus on executing defined sales strategies as well as to work towards fulfilling assigned personal and company goals. Worked on building strong relationship skills when communicating with customers and delivering exceptional customer experiences. Showcased notable customer service and comprehensive problem resolution skills. Provided guidance for further development of all employees and helped them improve on a personal and professional level. · Maintained regular contact with key provider organizations and served as a liaison to internally resolve complex issues · Successfully organized multiple in-house pieces of training for employees to make sure everyone is up to date with all product-related information · Regarded as an expert within the store on all product related questions

Flowood Ms / Houma La

Provided coaching, leadership, and direct supervision for all service employees within the store. Oversaw services SOP manager execution of outside sales while protecting and growing the Geek Squad brand. Organized training for employees on how to effectively offer and present services to customers as well as ensure that customer's needs are met completely. Delegated and directed service tasks while handling customer complaints quickly and on time. Assisted with performing administrative tasks and resolving any service desk problems. Evaluated the efficiency of all service employees and issued praise or criticism where it was needed. · Increased the overall customer satisfaction level measured through monthly customer reviews · Organized training sessions for all personnel and kept track of their performance before and after training to ensure its effectiveness · Decreased the average response time on customer complaints

Jackson, Mississippi, United States

Managed daily functions of the department that included improving customer experiences and conducting employee interactions. Responsible for coaching and training the sales team to provide exceptional service and achieve business results. Maintained a broad scope of knowledge in technology products and services through executing regular information updates for all employees. Built quality relationships with consumers with the goal of providing them with relevant and memorable products, services, and technology expertise. Resolved complex customer issues or escalations as needed while proactively equipping line-level associates with tools on addressing customer concerns. · Applied extensive sales experience, knowledge, and expertise to act as the subject matter expert within the department · Contributed to the delivery of optimal customer service by recruiting, and training full-time and part-time personnel · Successfully managed a team of inside and outside sales and service experts which led to an increase in the department revenue and profit

Baton Rouge, Louisiana, United States

Baton Rouge, Louisiana, United States

Baton Rouge, Louisiana, United States

Baton Rouge, Louisiana, United States

Baton Rouge, Louisiana, United States

Knowledge of retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies. planning department(s) daily/weekly workload to support business priorities and deliver sales goals.Skills in process improvements and workload efficiency. Experience leading a team of hourly team members; including skills in interviewing, developing, coaching, evaluating and retaining talent. Demonstrate a service culture that prioritizes the guest service experience. Model, train and coach expectations to deliver the service standard. Understand sales goals, plan and execute daily/weekly workload to deliver on department and store sales goals and guest engagement, including: merchandising, pricing, transitions, revisions, sales plans, sampling, promotions and price change. Oversee execution of processes in inbound, outbound, replenishment, inventory accuracy, presentation, pricing and promotional signing processes for select areas of the store. Lead team onboarding and learning and close knowledge gaps through training and experiences. Establish clear goals and expectations and hold team members accountable to expectations. Experts of operations, process and efficiency who enable a consistent experience for our guests by ensuring product is set, in-stock, accurately priced and signed on the sales floor. inbound, outbound, replenishment, inventory accuracy, presentation, pricing and promotional signing processes for the hardlines areas of the store.