Key Responsibilities: Senior stakeholder engagement and relationship management to support successful delivery of allocated contracts Contractual performance delivery against agreed KPI’s, with a full understanding of the contract commercials and SLA’s Drive the delivery of agreed KPI’s to ensure the client’s needs are met, and support the Operations Manager/s to deliver service excellence Identify and progress opportunities for contract growth e.g. new service lines and staffing categories and mobilise internal teams to support the growth Develop short, medium and long-term improvement plans, business cases and proposals that support client satisfaction and lead/manage relevant initiatives Deliver client contractual service reviews, in agreed timeframes, to include performance data, market intelligence and improvement plans. Thinking creatively about service provision, suggesting ways for continuous improvement Support the Business Development team with any leads, information or data that could lead to new growth opportunitiesAccountabilities: Overall management of the Client Delivery Teams, ensuring they are maximising opportunities to increase service/delivery performance, meet KPI’s and achieving customer satisfaction Accountable for contract retention, development, and growth for an allocated portfolio of accounts Identification of financial efficiency to maximise account success and profitability through detailed profit and loss analysis

Responsible for leading large account management strategy to deliver effective temporary staffing services to meet client needs, retain client accounts and develop services. Leading and contributing strategically to the effective provision and development of NHS Professionals services to clients through internal stakeholder relationships.Key Responsibilities: Work with the Regional Director and support Trust Account Managers to develop strategies and account plans to support improved client satisfaction and help them effectively manage their temporary staffing requirements in line with their needs and objectives Develop strategies through detailed situational analysis of each account to enable the effective management of both relationships and client focused activity Maintain full knowledge, awareness and understanding of client commercial contracts and KPIs, monitoring performance against these and escalating any variance and managing any outstanding Trust debt Establish, develop and maintain strong, effective working relationships including at a senior level with internal and client key stakeholders using negotiating and influencing skills Work with key stakeholders to ensure appropriate systems are in place to monitor KPI’s and that regional teams are kept informed of service delivery performance and achievement (e.g. CCS/HTE Framework requirements) Undertake detailed data analysis and interpretation of temporary staffing data to measure outcomes/success of initiatives and identify solutions to recommend improving business performance and client staffing levels Lead and manage Trust Account Managers in reporting line including recruitment, performance management, appraisals, staff development and internal NHSP processes Develop and monitor performance against KPIs for direct reports Delivery of defined geographical area performance against all KPIs including Gross Margin targets in line with agreed budget

Key Responsibilities: Research, identify and secure new business accounts within the corporate sector for MSP/Contingent Workforce Management solutions across VIC, SA & WA Assist organisations through their buying cycles (typically 12 months+) in developing internal business cases, tender development and proofs-of-concept Play a key role in the development of formal tender responses and attend pitch meetings Provide regular reporting on sales pipeline activity, sales target/budget tracking and ensure activity is updated within Salesforce  Work with strategic partners and industry experts to help pull together knowledge sharing/information sessions for new business prospects and existing clients to reinforce our market expert/trusted partner positioning  Continuous distribution of market intelligence via digital and social platforms to prospects  Active participation in Project/Solution implementations on new accounts won Provide some assistance to the Director, Client Services at an Account Director level on an ad-hoc basis across some key accounts as needed due to staff re-allocations

Recognised as one of Australia’s largest and most complex fully-outsourced contingent workforce management programs, the Origin Energy account at its peak consisted of 1,600+ contingent workers under management by CXC. Annual contingent workforce expenditure reached $300M+ (AUD), with circa $10M+ in annual fees for CXC. Key Responsibilities : Drive team activities and focus to ensure that customer satisfaction is a key consideration at all times, whilst monitoring and achieving team based KPI’s (up until 2018 was CXC’s largest corporate account) Ensure the company is viewed by the client as a trusted strategic partner and continually be given ‘a seat at the table’ at client run executive/senior level meetings Liaise with client contacts to develop and maintain internal recruitment plans, attraction, and sourcing strategies as well as organisational structures Design, produce and deliver nationwide solution/model education programs with large groups of the client’s Hiring Manager population Develop and maintain pro-active and constructive relationships with clients by demonstrating an understanding of the business, the associated requirements and set expectations accordingly Define reporting in line with contractual obligations (SLA’s) and deliver management information to senior internal and external client stakeholders within designated business areas Identify areas of process improvement, service enhancement and opportunities to increase the scope of the service and communicate these appropriately Build effective communication channels and mechanisms between the clients hiring managers, contractors, contractor resourcing, origin services and account management teams Work closely with the Service Optimisation Manager to help define the type and level of resources required to effectively achieve delivery targets Keep abreast of market intelligence, technology and industry trends

•Lead and manage a small business development team in Australia to drive sales of community panel solutions & other market research technology applications across the Aust & NZ markets•Develop quarterly sales strategies and weekly board summary reports •Work closely with the Managing Director to establish business development generating marketing activities•Extensive liaison with Global Executive, Global Sales, Operations, Product, Custom Technology, Marketing, Panel Management & Finance teams to contribute to global strategic initiatives and communication as well as market intelligence assessment•Attendance at industry events/conferences and deliver numerous senior level client presentations•Develop new business/channel strategies and undertake senior level New Business Development activities across a diversified and ‘blue-chip’ client base in A&NZ

• Lead and manage a sales/account management team of 18 across six Asia Pacific offices• Full sales P&L responsibility of an eight (8) digit revenue budget• Develop regional yearly/monthly sales budgets and monthly board reports • Establish effective sales and marketing strategies for each regional market and work with individual sales members to implement/achieve same• Work closely with APAC Managing Director (direct report) to set region wide strategies across sales, marketing, product development and ‘ways of working’• Extensive liaison with Global Executive, Global Sales, Operations, Product Innovation/NPD, Marketing, Panel Management & Finance teams to contribute to global strategic commercial initiatives and product/process roll-outs• Extensive international and domestic travel to attend industry events/conferences and deliver senior level client presentations• Work closely with APAC Operations Director to ensure sales & project delivery objectives are harmonised as effectively as possible• Develop new channel strategies and undertake senior level New Business Development/Account Development activities across a diversified client base in Asia Pacific