Brad Knotts Email & Phone Number

Bend, Oregon Area

Portland Metro Area, Oregon Area

I would love to help you with your new home!!What's your home worth? 503-580-5206

• Report support metrics and progress to management
• Maintain a mindset of continuous improvement; focus on the efficiency of support processes, customer satisfaction, and tools for monitoring, management and optimization
• Management and oversight of support projects
• Proactively gather customer enhancement requests and advocate for the customer to the product team
• Oversee the development of documentation, knowledge base articles, and tutorials authored by Technical Support to improve the customer experience of Apple products

• Developed training materials and procedures, and trained users in the proper use of hardware or software.
• Installed and performed minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
• Oversaw the daily performance of computer systems.
• Prepared evaluations of software or hardware, and recommended improvements or upgrades.
• Controlled operational budget and expenditures.
• Developed and interpreted organizational goals, policies, and procedures.

• Determined goods and services to be sold, and set prices and credit terms, based on forecasts of customer demand.
• Determined staffing requirements, and interviewed, hired and trained new employees, or oversaw those personnel processes.
• Developed or implemented product-marketing strategies, including advertising campaigns or sales promotions.
• Established and implemented departmental policies, goals, objectives, and procedures, conferring with board members, organization officials, and staff members as necessary.
• Implemented or oversaw environmental management or sustainability programs addressing issues such as recycling, conservation, or waste management.
• Managed staff, prepared work schedules and assigned specific duties.

Computer/Business Courses

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