Bradley Larino Email & Phone Number

Tampa

Tampa/St. Petersburg, Florida Area

• Repeatedly recognized for performance with promotions and selection for high-priority initiatives• Maintain client relations with an interdepartmental board providing customer and market insights to 20 clients including the City of Vancouver, Santa Monica, Tampa, and others• Manage a team of 15 customer service agents, and collaborate with marketing, software development, and operations teams to balance meeting rigid client set SLAs while still ensuring customer and employee satisfaction• Generate and analyze monthly reports for C-level executives to guide customer engagement experience and marketing strategy

Tampa/St. Petersburg, Florida Area

• Identify critical areas of improvement within customer service agent workflow and overseeimplementation and evaluation of strategic solutions to increase workflow efficiency• Organize and publish content for product knowledge base, scripting, and training materials toensure brand-consistent messaging and reduce agent onboarding times by 75% in 3 months• Spearhead the design and development of Desk.com/Salesforce interface to collect custom metrics and provide meaningful analytics to inform C-level executives of customer experience bottle necks• Develop and oversee the implementation of an internal communications systems that increased dispatching efficiency and reduced case handle time by 25% in two months

Tampa/St. Petersburg, Florida Area

Tampa/St. Petersburg, Florida Area

• Engaged customers with in-person interactions to increase brand awareness and build brand loyalty• Coordinated with store managers and demo coordinators on schedules and product levels • Hosted and participated in marketing events relevant to the brand and to the region• Maintained relationships with existing sales accounts through POS placement and store merchandising• Seeded and developed relationships with market influencers• Evaluated event and demo success by reporting all pertinent information into tracking systems

Tampa/St. Petersburg, Florida Area

• Created content and integrated search engine optimization keywords for new website • Utilized Salesforce software to manage existing contracts/bids and generate new leads

Baltimore, Maryland Area

• Led two outdoor leadership development courses with 20 middle school and high school youth• Facilitated initiatives promoting the four pillars and principles of Outward Bound• Provided support for crews including rock climbing setup, driving, equipment management, etc.

Greater Atlanta Area

• Planned four national conferences designed to train college student leaders• Facilitated workshops and trained 230 student leaders to improve their respected Alternative Breaks Programs• Developed curriculum for small and large group workshops

Tampa, Fl

• Compiled media lists and served as media contact for 25 openings and special events • Developed special events, designed promotions, and wrote press releases • Managed and developed social media content for Twitter, Facebook, and Instagram

University Of Tampa - 401 W. Kennedy Blvd. Tampa, Fl 33547

• Oversaw and managed projects coordinated by 10 employees of the PEACE Volunteer Center • Allocated $80,000 budget amongst eight trips, programing, and office needs• Managed office hires, training, and confronted work related issues • Created an integrated marketing communications plan and guerilla marketing and WOM campaigns• Upheld responsibilities of an Alternative Breaks Coordinator

Bachelor'S Degree, Advertising And Public Relations

Education record