Proven leader with over 20 years of experience across Biotechnology, Retail Electricity, Home Services, Home Security, Insurance, Healthcare, Financial Services, and Computer Hardware and Services. Customer-focused, results-driven leader with strategy deployment, business transformation, organizational design and continuous improvement experience. Naturally curious individual who challenges the status quo and possesses creative approaches to problem solving while maintaining a clear focus on long/short term goals. Effective at building and leading high-performing teams and possesses an innate ability to work well with employees at all levels of the organization. Strong in P&L and budget management while effectively balancing performance, quality and customer experience. Experience leading and deploying robotic process automation program to eliminate or reduce non-value added work and improve cost or revenue efficiency. Effective leader of large-scale, cross-functional projects and programs and possesses strong communication, motivation, collaboration, and facilitation skills.