Bradley Waller work email
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Bradley Waller personal email
I am an accomplished product specialist/business management professional with extensive experience providing the leadership and support needed to drive the achievement of key organizational product and service-related goals and objectives. I am able to assemble and develop high performing teams through a proactive approach to staff training and development on best practices. Analytical by nature, I am able to resolve complex issues in a timely manner to maintain the client’s level of satisfaction. In addition, I bring proven strength building strong, long-term relationships with internal and external business partners based on the effectiveness of the leadership and support provided. I am continually recognized for the ability to deliver impactful results while leading in fast-paced, dynamic business environments. Areas of Expertise Include:Product Solutions • Organizational Leadership • Service ExcellenceProduct Management • Quality Assurance • Stakeholder CommunicationClient Engagement • Product Team Management • Staff Training & DevelopmentBusiness Relationships • Key Account Management • Strategy & ExecutionClient Migrations • Trading Systems • Problem Resolution
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Senior Product ManagerRefinitivDenver, Co, Us -
Senior Product ManagerRefinitiv Apr 2019 - PresentDenver, Co -
Team Lead, Quant Product SpecialistThomson Reuters 2017 - Apr 2019Denver, Co• Managed 5 high performing direct reports through a proactive approach to coaching and training, case reviews, goal setting and career planning. • Lead monthly calls to assess the employee’s client work, providing coaching and feedback to improve both individual and team performance. • Serve as a key escalation point for all client issues requiring urgent resolution or in cases of unsatisfactory support. • Work to get product specialists up-to-speed on all products through daily mentoring in maximize their odds of success while in the position. • Served in a dual role, continuing to complete all responsibilities of Client Services Technical Lead in addition to the responsibilities in this position. -
Client Services Technical LeadThomson Reuters 2015 - 2017Denver, Co• Led and managed the successful completion of all major client migration projects, creating preparatory documents, sending out client advisories and serving as the support team’s main resource for opening/planning client discussions. • Proactively tracked all client progress from inception through completion through regular collaboration with the support team.• Maintained 20+ high priority accounts various trial accounts from the previous role, serving as their primary point-of-contact regarding all product issues and concerns.
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Senior Product SpecialistThomson Reuters 2012 - 2015Chicago, Il• Served as the primary point of contact for 30+ high-priority clients, providing them with a resource to help resolve critical issues. • Maintained detailed client profiles to obtain a better understanding of their workflows and to provide targeted services. • Supported clients with their day-to-day work related to their research, models and financial data needs. • Continually monitored and engaged a changing group of clients who were trialing new content to ensure that they had the resources needed to efficiently evaluate the data in a timely manner.
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Team Lead – Quantitative AnalyticsThomson Reuters 2010 - 2012Chicago, Il• Managed a high performing team comprised of customer support employees through a proactive approach to staff training and coaching to ensure the delivery of exceptional service.• Facilitated regular meetings with the management team to discuss priority issues within the region and to devise a plan for the timely resolution of those issues. • Took a proactive approach to proactively managing customer issues while serving as an information source to maximize the knowledge and effectiveness of the support team as a whole. • Assembled and developed staff that fit well with the team and showed the ability to meet key criteria for the role. • Led in terms of performance management, completing performance reviews delivered to team members that outlined areas of strength and opportunities to improve.
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Senior Product SpecialistThomson Reuters Aug 2008 - Jan 2010Chicago, Il / Sydney, Australia• Continually monitored the work inflow and outflow to ensure that clients received accurate, efficient solutions in a timely manner.• Trained and mentored new Product Specialists on position best practices to drive increases in both individual and team performance. • Served as the escalation point-person for all critical issues owned by the Product Specialist team. • Documented and communicated status, issues and risks in a timely manner with stakeholders and the senior management team.
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Product SpecialistThomson Reuters Jul 2006 - Aug 2008Chicago, Il• Supported clients in the use of 2 key Thomson Reuters products, MarketQA and QA Direct through expertise in Market QA proprietary software language to help clients build backtest models, research models and portfolio strategies. • Developed an in-depth understanding of Microsoft Transact-SQL in order to support clients using the QA Direct product. • Maintained open lines of communication with clients on a daily basis, helping them create, modify and change their queries used to access the company’s financial database. • Build and maintained strong relationships with client through training offered and offering a direct source to get answers to product questions.• Created detailed reports that documented software issues in addition to supporting efforts related to quality assurance testing of software changes.
Bradley Waller Skills
Bradley Waller Education Details
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Decision Sciences
Frequently Asked Questions about Bradley Waller
What company does Bradley Waller work for?
Bradley Waller works for Refinitiv
What is Bradley Waller's role at the current company?
Bradley Waller's current role is Senior Product Manager.
What is Bradley Waller's email address?
Bradley Waller's email address is br****@****son.com
What schools did Bradley Waller attend?
Bradley Waller attended Miami University.
What skills is Bradley Waller known for?
Bradley Waller has skills like Market Data, Product Management, Financial Markets, Business Analysis, Reference Data, Trading Systems, Equities, Microsoft Sql Server, Quality Assurance, Team Management, Electronic Trading, Financial Services.
Who are Bradley Waller's colleagues?
Bradley Waller's colleagues are Bhavana Shree, Chandula Harasgama, Veereswara Rao Morla, Jyothi Prabha M, Katherine Miranda, Austin Alan Corpuz, Ashwin M..
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Bradley Waller
Pearland, Tx1tri-sen.com2 +171330XXXXX
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Bradley Waller
Lima, Oh -
2financialguide.com, tiaa.org8 +181720XXXXX
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