• Supervise daily functions of Westgate Resorts Specialty Sales Support Administration Department • Motivates Specialty Admin Team in meeting and exceeding our marketing goals• Ensure proper review, auditing and allocation of specialty tours in accordance with the business rules and guidelines• Manages owner intake, tour flow and Sales Rep tour rotation/assignment• Communicates job expectations daily; engages in workforce planning, employee monitoring and appraising job results• Administers coaching, performance appraisals and provides disciplinary action• Develops, coordinates and enforces required operating systems, policies and standard operating procedures• Responsible for recruiting, selecting, orienting and training Associates• Assists department manager with creating Individual Development Plans for Associates to ensure growth opportunities for top potential• Maintains workflow by monitoring operating efficiencies, setting tour processing variables and expectations, monitoring personnel and resources used• Provides reporting on procedures and systems, facilitates on-going corrective action to malfunctions within process controls • Act as liaison between sales and marketing departments fostering a spirit of cooperation within and between work groups• Resolves personnel problems by analyzing data, investigating issues, identifying solutions and recommending action

• Established LLC and developed small business plan for new operation• Built hiring and orientation process for all new associates• Trained all associates on daily responsibilities, new promotions, system guidelines and protocol changes when applicable • Responsible for all business related cash handling transactions, ensuring daily bank reconciliation, month end reporting accuracy and business financials appropriately reflected operating income/expenses etc• Created and performed routine store and operating practices inspections• Ensured licensing guidelines were met and maintained business criteria for compliance regulations• Maintained store inventories; ordering new product and clearing out of date products from store shelves Developed relationships with all vendors, drafted contracts and ensured best terms for our operation’s profitability • Responsible for all Florida Lottery sales (certified), inventory, deposits and tracking

• Maintained In-house sales representative files • Handled all new hire and termination paperwork • Processed sales representative requests; Vacation, Sick Days, Payroll Inquiries • Rolled out current promotions and/or important information to sales staff • Updated sales stats, provided Daily Reports, “Picks, Monthly, Yearly” • Ensured that all sales and administration staff comply with departmental policies • Executed disciplinary measures rolled out by management; Write ups, Suspensions, etc.

• Overlooked and managed inventory and availability of the resorts units • Oversaw immediate staff of five administrative personnel, with a responsibility of 100+ sales representatives and sales managers • Verifying accuracy on all sales proposals, running credit checks and handling all money transactions• Supported Directors and Executives, with duties such as Deeding, Leasing, Guest Relations, Front Desk, Quality Assurance, and Training • Checked-in and welcomed all guests and owners into the resort • Maintained relationships with guests throughout their entire stay• Offered leads to Marketing for guest with an establish relationship Updated owners and guests on their unit and vacation details

• Verifying and correcting accuracy on proposals and deals• Processing credit checks • Authorizing and managing all currency transactions • Preparing paperwork and contractual agreements for closing officers• Running all opening and closing reports for department