Responsibilities include:Field Services (Installations & Quality) Field Services (Recoveries) Customer CareAquasitionsSchedulingStoresProduct SupportEmergency Control CentreInstallation Testing and CommisioningTechnical Support

Installation Efficiency Ensure delivery on installation fitments nationally in line with Sales requirementsEnsure effective deployment, management and efficiency of the installation team nationally to ensure targets are metCapacity management of installations nationally – ensure delivery to both new and existing customer baseTechnician optimisation - manage efficiencies and productivity in terms of installations effected nationally as well as Installation Technician training… Show more Installation Efficiency Ensure delivery on installation fitments nationally in line with Sales requirementsEnsure effective deployment, management and efficiency of the installation team nationally to ensure targets are metCapacity management of installations nationally – ensure delivery to both new and existing customer baseTechnician optimisation - manage efficiencies and productivity in terms of installations effected nationally as well as Installation Technician training requirements to ensure adherence to Tracker standardsEnsure service delivery excellence during the installation process on a national basis.Ensure alignment of service standard requirements to Tracker’s strategyQuality Standards Ensure management of the installation quality standards agreed upon and ensure they are adhered to by the Quality Assurers, Quality Controllers, Tracker Technicians and Fitment Centre Technicians nationally. Ensure management of national service quality.Collaborate with the Total Quality Management Team in assessing failures and sub-standard workmanship in order to find suitable solutions for problem areas identified.Coordinate random quality assessments in order to ensure the correct standard is upheld.Ensure effective customer complaint managementCustomer Service StandardsEnsure management/supervisors measure customer satisfaction through a Customer Service survey as well as manage customer service satisfaction during and after the installation process. Align service standards requirements to Tracker’s strategy.General Management Ensure management of the business processes to ensure customer service excellence.Management of company policies and procedures nationally. Ensure effective management of the operational fixed assets, budgets, motivation and performance of staff as well as staff morale. Ensure effective management of the company serviceable assets Show less

Recruitment of new staff Manage 50 Installation Technicians and 2 Installation Supervisors (reporting directly to me)Manage 13 Quality Supervisors and 1 Quality Supervisor (reporting directly to me) Manage 3 administrators and 1 Administrator Supervisor (reporting directly to me)Manage company assets (vehicles, equipment, tools, stock etc.). Manage technician efficiencies. Manage Quality activity efficiency Designing and updating process and procedure… Show more Recruitment of new staff Manage 50 Installation Technicians and 2 Installation Supervisors (reporting directly to me)Manage 13 Quality Supervisors and 1 Quality Supervisor (reporting directly to me) Manage 3 administrators and 1 Administrator Supervisor (reporting directly to me)Manage company assets (vehicles, equipment, tools, stock etc.). Manage technician efficiencies. Manage Quality activity efficiency Designing and updating process and procedure documents. Coaching and developing of the Installation Technicians, Quality Supervisors and admin staff. Building and maintaining relationships with multiple other departments within the organisation. Yearly budget planning and monthly reports on the budgets throughout the financial year. Project management (installations in large fleets within a limited amount of time). Participating in meetings with other departments to strategise and plan for the future. Ensuring that the Quality Supervisors are conducting regular installation assessments.Ensure that customer related complaints are dealt with in a professional manner and as quickly as possible. Ensure that the Quality Supervisors conduct the necessary coaching for the technicians regarding installations. Investigations on post installation complaints and providing feedback to the relevant departments and to senior management.Ensure that the activities from the installation technicians and Quality Supervisors is captured by the admin teamEnsure that the quality related activities are distributed evenly to the Quality Supervisors.Conduct regular site visits. Disciplinary action.KPA’s Show less

Recruitment of new staff Manage 30 Installation Technicians (reporting directly to me)Manage 6 Quality Supervisors (reporting directly to me) Manage company assets (vehicles, equipment, tools, stock etc.). Manage technician efficiencies. Manage Quality activity efficiency Designing and updating process and procedure documents. Coaching and developing of the Installation Technicians, Quality Supervisors and admin staff. Building and… Show more Recruitment of new staff Manage 30 Installation Technicians (reporting directly to me)Manage 6 Quality Supervisors (reporting directly to me) Manage company assets (vehicles, equipment, tools, stock etc.). Manage technician efficiencies. Manage Quality activity efficiency Designing and updating process and procedure documents. Coaching and developing of the Installation Technicians, Quality Supervisors and admin staff. Building and maintaining relationships with multiple other departments within the organisation. Yearly budget planning and monthly reports on the budgets throughout the financial year. Project management (installations in large fleets within a limited amount of time). Participating in meetings with other departments to strategise and plan for the future. Ensuring that the Quality Supervisors are conducting regular installation assessments.Ensure that customer related complaints are dealt with in a professional manner and as quickly as possible. Ensure that the Quality Supervisors conduct the necessary coaching for the technicians regarding installations. Investigations on post installation complaints and providing feedback to the relevant departments and to senior management.Ensure that the activities from the installation technicians and Quality Supervisors is captured by the admin teamEnsure that the quality related activities are distributed evenly to the Quality Supervisors.Conduct regular site visits. Disciplinary action.KPA’s Show less

Managed the operation, Installation training and quality support.

Manage the operations and Installation training and quality of Installations