Business Analyst with experience in Project Management, Scrum Master, and Product Owner. Successfully launched a pilot app from conception to Production, managing a development team, running sprints, removing blockers and serving as the primary point of contact for the external stakeholder to gather and prioritise requirements and detail in user stories.Also acted as Scrum Master to build Product Owner/Project Manager skills, responsible for the whole lifecycle of new features, including solving problems, creating UI/UX mockups, process flows, functional testing, negotiating with stakeholders and delivering changes to Production with release planning via Agile or Waterfall methodologies.Early in this role, I was recognised for taking the initiative to lead a small team of BAs, providing guidance and support to my colleagues.All this whilst also providing end-user customer support in a timely and personable manner, where my relationship building had earned me a personal offer of a weekend away from a delighted customer in recognition of my ongoing efforts.Successfully completed a side project in marketing the product by self-training on and creating a cold email outreach campaign, including setting up domains, analysing available tools, and creating marketing texts. Within 3 weeks, created an automated system from scratch that follows best practices and will long bring in new leads into the business.

Operations Support with experience in Business Analysis, Project Management, and Product Ownership. Responsible for the development of new features and bug fixes for our main client. Gathered requirements, created UI/UX mockups and process flows, detailed user stories, and worked with developers and testers to deliver changes to production.Successfully designed and implemented a major feature that resolved a long-standing pain point for end-users as well as leading an integration project where I gained experience working with APIs (migrating to a new API by detailing requirements, running sprints, testing and rollout to Production).Also provided operational support to 1st line helpdesk colleagues and implemented new processes to improve efficiency and productivity.Planned and executed major internal projects, such as switching our ticketing system software provider (resulting in 50% cost reductions) and scoping and migrating to a new softphone provider (leading to a 38% reduction in costs).