Vicwest Building Products & Kingspan Insulated Panels (Acquisition)Design, Develop Deploy, and Maintain multiple PowerBI reports for IT audit initiatives by creating and managing data models with M in Power Query, creating measures with DAX, and presenting the data clearly and comprehensively with compelling visuals Retrieve IT audit reporting via Restful API programming/scripting with PowerShell against cloud resources such as FireEye/Helix, Druva inSync and Qualys, SharePoint, and presented with PowerBI (M and DAX)Create and utilize batch files and Powershell scripts to perform automated and remote procedures to patch Windows OS systems, update Active Directory objects, query excel sheets, and perform mass Outlook email drafts for user reconciliation tasks Reconcile users and assets across multiple systems for IT audit, governance, and compliance (MS Active Directory, Lansweeper, LANDesk, FireEye/Helix, McAfee, Cloud Storage apps)Perform security threat prevention for email, web, and desktop software and files with Mimecast, Cisco Umbrella, McAfee, and FireEye/Helix

Provided support to users resolving issues on Windows OS systems with domain logins, software application errors, web access, file access, printer access, mobile Visited multiple Vicwest sites to perform hardware deployment and disposals of desktops, notebooks, monitors, and mobile devicesConfigured file backup solutions and antivirus management on client machines with systems such as MS OneDrive, Druva inSync, FireEye/Helix, and McAfeeUpdated and maintained MS Active Directory objects to provide and restrict user and asset permissions.Processed purchase orders for various IT products and services through SAPPerform hardware deployment/imaging and disposals

Provided customer service and call redirection to customers over the phone Performed HR tasks of maintaining employee rosters, receiving application request, handling resumes, and preparing and facilitating employee introduction tasks Performed SAP tasks for production data resulting in printing product labels for shipmen

- Account inquiries: unlocking accounts, password resets, login procedures, campus relocation, and account registration.- Internet access: laptop, cell phone, tablet configurations or any other mobile device.- General Inquiries: Conestoga College website navigation, printing operations, software downloads, login protocols, mail server access and configuration,