Calvert are a Microsoft Small Business Specialist. We help companies strip away unnecessary business applications and automate manual processes to become more agile and profitable

Adam InternetDates: May 2012 – presentPosition: System administrator/ Cloud technicianEmployer: Adam Internet, 117 King William Street, Adelaide, 5000Responsibilities (in addition to those mentioned in previous jobs)• Cloud implementation and resource allocation such as hosted desktop, computing, backups and exchange• Liaising between customer and third party vendors• Bluefire self service web portal• Symantec Cloud product review and testing• Backup Exec… Show more Adam InternetDates: May 2012 – presentPosition: System administrator/ Cloud technicianEmployer: Adam Internet, 117 King William Street, Adelaide, 5000Responsibilities (in addition to those mentioned in previous jobs)• Cloud implementation and resource allocation such as hosted desktop, computing, backups and exchange• Liaising between customer and third party vendors• Bluefire self service web portal• Symantec Cloud product review and testing• Backup Exec – maintenance, updating and maintaining• WSUS – centralised monitoring and maintenance of windows patching• OMSA – Dell open manage interface to maintain hardware and firmware• Opsview – configuration and planning of proactive monitoring• Windows backup and restore feature – implementation and recommendations• Previous version and shadow copy – for restoration of data on an as needed basis• Hardware maintenance and replacement while maintaining high availability• Exchange Clustering• Network Load Balancing in a Windows environment• High availability of services such as DC’s, exchange and authentication services• SSL certificate renewal while maintaining high availability• Datacenter SLA’s and requirements• Documentation of the entire corporate system• Xenserver and Xenapp• Published applications• Maintaining client and vendor relationshipsKey Achievements• Implementing OPSview on all systems• Implementing WSUS and internal patching policy• Selected as first cloud technological resource• Receiving unofficial accolades from a government client regarding improvement of delivery of service and response time.• Establishing cloud escalation process• Establish cloud support process• Establishing key relationships with vendor to improve response and resolution time• Establishing smooth transitions from physical to cloud environments to customers• Documenting entire cloud and internal corporate environment Show less

• Medical Application updates• After hours support technical and ITC• ITC support• Image deployment through WDS and Vmware• KPI’s need to be met on a monthly basis• 80 hours per month need to be billed not just logged• Exams passed every 3 months• Adhere to escalation and documentation processes• Maintain, troubleshoot and deploy using Pulse (central management system like Kaseya)• Respond to server down and mission critical alerts with SLA• Complete… Show more • Medical Application updates• After hours support technical and ITC• ITC support• Image deployment through WDS and Vmware• KPI’s need to be met on a monthly basis• 80 hours per month need to be billed not just logged• Exams passed every 3 months• Adhere to escalation and documentation processes• Maintain, troubleshoot and deploy using Pulse (central management system like Kaseya)• Respond to server down and mission critical alerts with SLA• Complete disaster recovery using images• Proactive critical event reaction • Schedule backup jobs and maintain and trouble shoot• Coordination between Internal and external parties• Efficient communication between staff and client Show less

• Windows 2008 and Windows 7 Desktop support• Kaseya central management monitoring and management• Exchange 2003 and 2007 support• Backup and Restore using Acrions, backup exec, backup assist• Automated monitoring and alerts through Windows and Kaseya• Creation of automated scripts for common tasks such as temp file clean up• Virus removal through Trend mainly • AGPAL accreditation security policies and procedure manuals for medical practices• Disaster recovery… Show more • Windows 2008 and Windows 7 Desktop support• Kaseya central management monitoring and management• Exchange 2003 and 2007 support• Backup and Restore using Acrions, backup exec, backup assist• Automated monitoring and alerts through Windows and Kaseya• Creation of automated scripts for common tasks such as temp file clean up• Virus removal through Trend mainly • AGPAL accreditation security policies and procedure manuals for medical practices• Disaster recovery plans using both software and hardware• Managing basic and dynamic disks• Server disk optimization• Monitoring server events through event logs and creating automated solutions to send alerts for proprietary software• Perform system recovery for Windows Server 2003• Managing, planning and implementing backup solutions• Recover from server hardware failure• Automation of windows updates through Kasyea for all clients at the same time Show less

• Help Desk Technician (Phone and Remote support) • Windows XP and Windows Vista workstation installation • Windows Server 2003 network rollouts • Technical documentation for both internal and client use • Network planning and solution implementation • Onsite service in locations such as CBD, South East and Queensland • Maintaining Microsoft networks for medical, financial, production and agricultural industries • CISCO router maintenance * Firebird, Interbase and… Show more • Help Desk Technician (Phone and Remote support) • Windows XP and Windows Vista workstation installation • Windows Server 2003 network rollouts • Technical documentation for both internal and client use • Network planning and solution implementation • Onsite service in locations such as CBD, South East and Queensland • Maintaining Microsoft networks for medical, financial, production and agricultural industries • CISCO router maintenance * Firebird, Interbase and SQL backend installation and maintenance • Active Directory maintenance (user accounts, permissions, groups and objects) • Backup solutions and disaster recovery plans • DNS, DHCP, IIS installation, troubleshooting and maintenance • TCP/IP, IPX/SPX, NWlink, NetBIOS installation, troubleshooting and maintenance • Locate Equipment, System & Software Faults • Installing and setting up Exchange • Deployment of wireless networks Show less