•Manage a set of key customers/partners with the responsibility for assisting them in dramatically growing the sales of Nuances solutions within their account base when resold, bundled with or embedded in the Customer/Partner solution.•Act as a key technical resource for communicating all operational/technical issues, policies, procedures to the Customer/Partner. This includes ensuring that pricing, part numbers, licensing programs, sales engagement models, etc., are accurately communicated to and understood by the Customer/Partner as well as the Sales Executives.•Work with Sales Executives, Software Engineers, Professional Services, Finance, and Legal on technical aspects of Proposals for Professional Services, and Statements of Work for applications and technology integration based on preliminary customer/partner requirements.•Work with Sales and PS Teams to provide accurate work estimates and price quotes for engagements.Create and maintain updated Product Demos and Proof of Concepts, with the ability to articulate and validate the technical solution including supported work processes, infrastructure and platforms.•Collaboration in the preparation and delivery of technical partner/customer training•Consult directly with clients to explain the technical aspects of Nuance’s capabilities, and develop solution roadmaps. This includes performing initial application discovery with customers/partners, elaborating on functional and feature requirements of the target application with the customer/partner, and evaluating possible paths/workflows that are technologically feasible and make good business sense.

Managed internal CRM products (SugarCRM and Salesforce.com) for a private company with over 300 employees; • Co-led successful company-wide migration from SugarCRM to Salesforce.com Enterprise Edition; including database creation, data migration, training and testing• Trained employees either in person or via web tools Live Meeting, Join.Me, and Jing (TechSmith); created and distributed training tips and step-by-step instructions• Supported internal users of Salesforce.com responding to email, phone, and cases within Salesforce.com requests• Created and tested new features using a development database, as well as pushed changes to production • Customized standard objects, created custom objects, workflow, validation rules, custom reports and dashboards

• Seek continuous improvement in areas of process, optimization, technology and tools leveraged to provide monitoring and services.• Participate in triage meetings for escalated client issues and needs• Implement technical solutions based on team established processes• Work with clients directly to establish proper integration environmental variables and conditions.• Create Interface Solutions that include HL7 and SQL• Use Crystal Reporting to create and update reports• Install, Test and Troubleshoot Rhapsody Engine Solutions• Work with team members to ensure a smooth transition to support• Provide timely documentation for multiple audiences• Train clients on Interface and Integration systems• Implement interfaces via Orion Rhapsody to 3M and Optum solutions

• Ensure that the development of the interfaces follow the department guidelines• Perform testing of interfaces, provide technical support for other integration partners, and facilitate problem identification• Design, Configure, Develop all new standard HL7 interfaces from start to finish until Two week post go live• Support the go-lives of the bi-directional HL7 interfaces• Define and implement innovative monitoring processes for the Orion Rhapsody Interface engine• Provide support in troubleshooting issues related to Orion Rhapsody Management Console• Work with our development and implementation teams on setting up standard HL7 interfaces• Stay current with updates, hot fixes being released for Orion Rhapsody Interface Engine• Configure Kiosk to HIS interfaces including testing ports and IP addresses for connectivity

• Work with the client and STRM project teams to document the solution, develop and test the solution, and deliver to internal and external clients. • Load, analyze and integrate the client data and/or documents, using proven implementation methodology. • Organize, sort, and filter data in order to distinguish patterns and recognize trends. • Validate that all functions perform according to the relevant specifications. • Identify solutions to non-standard requests and issues. • Create and collaborate custom integration solutions. • Conduct moderately complex analysis and solves moderately complex issues. • Follow and establish team standards and templates to ensure consistency and supportability of solutions. • Integrate new client HL7 interfaces using the Orion Rhapsody Integration Interface Engine.

• Implementation of HL7 interfaces • Implementation of various in-house LIS and hospital RESULTS and ORDERS lab interfaces.• Work with Implementation Specialists, Field Engineers, Support, Training and Sales to insure a successful implementation of all interfaces ordered for a particular project in a timely fashion.• Provide basic training to clients pertaining to interface processes and administration inside and outside the Professional applications.• Upgrade, reconfigure or change existing interfaces.• Provide 3rd level interface support for help desk and field personnel.• Follow all prescribed departmental procedures for reporting and documenting tasks and entering billable time for projects.• Provide/Update Budget plans and produce Forecast plans for Revenue• Manage new Interface Projects from beginning to end• Team building and Communication• Manage integrations between Inpatient and Ambulatory sitesBusiness Analyst (Nov 2009-Oct 2010)• Analysis of new MIS/business requirements / strategic road map for client specific enhancements and Requirement Definitions / and Use Cases• Support the development team during the software build process (consultancy, documentation, review)• Production and review of test plans for new developments/releases/reports.• Production and review of high-level requirements specifications/ functional analysis.• Functional testing of new developments / releases.• Review Product Documentation (BA - Product)• Demonstration of new functionality and seeking inputs on future direction of product (Understand client focus)Review User Manuals (BA - Domain)• Production of User Acceptance Documents and Checklists in support of Alpha & Beta programs.• Initiate and Lead focus groups