As a complex Banking Operations Specialist, I will create JPM Access payments inclusive of High Value Payments, Fraud Indemnities & BACS Recalls. Direct Debit Indemnity Claims, Keying of manual Switching & Paper mandates, Corrections and Remediations, Legal Document Reviews and Court Orders.Key responsibilities:• Handling day-to-day transaction processing (I.e. JPM Access payments and Direct Debit Indemnity Claims etc) and operational activities (I.e. Manual Current Account Switch and Name Change document review) and ensure adequate operational performance.• End-to-end ownership of operational support for selected journeys in scope of the unit, including escalations and engagement with internal business partners to support operations.• Close interaction with stakeholders and customers to ensure proper client experience and hand-offs between service and Operations.• Developing subject matter expertise of business processes to assist with corrections and remediations.• Reconcile payments and process transactions to client’s account• Recording and Processing of Court Orders including Freeze Orders and Requests for Information.

As a Banking Operations specialist, I was primarily within the disputes team since November 2021. I then moved to managing complaints and supporting Chase in with Court Orders. Dispute responsibilities were, but not limited to:• Everyday monitoring and working of the Debit Card Claims, inclusive of Chargeback raising where applicable.• Effective verbal and written communication with both internal and external customers.• Approach escalated problems logically and with good judgement to ensure the appropriate customer outcome.• Critical thinking and ability to exercise independent judgement.Complaint responsibilities were, but not limited to:• Support all aspects of complaints and issues management/resolution, including root cause analysis.• Communicate complaint outcomes by gathering and delivering key information via telephone and/or writing.• Updating complaints within salesforce accurately, as well as responding positively to any objections our customers may have.• Apply regulatory and legal processes to assure due consideration is given to customers who have suffered distress, inconvenience and financial loss. Court Order responsibilities:• Effectively prioritize work to ensure efficiency.• Working closely with our Legal team to establish what can and cannot be shared.• Gathering, organising and sending the requested information through the appropriate channels.