• Processed original documents of Home Equity Loans, reviewed for accuracy. • Identified errors in loans, communicated with appropriate parties for corrections to contracts, and checks needing to be processed. • Worked with the records team to file all mortgages appropriately. • Communicated with appropriate team members when errors required their attention, per procedure. • Worked on updating and improving team procedures.

• Answered phone calls from dealerships that needed help processing automotive and RV loans. • Identified potential issues while interacting with the client. Resolved issues personally or within the department if possible. Contacted and transferred to another appropriate department or escalated as necessary. • Processed all incoming and outgoing mail • Responsible for daily incoming and outgoing faxes of documents as needed. • Procurement of office supplies, as needed. • Trained in ACAPs financial system, proprietary software system.

Parks and Resorts Division – • Facilitates group reservations for entire tour and travel section of Delaware North. • Oversees revenue and clients that book through Delaware North, including processing and maintenance of client lists. • Prepares client contracts for small groups and larger international travel groups, e.g. Globalist Family, Destination America. • Trained in group reservations programs Amadeus Delphi and MSI CloudPM. • Additional support to individual Reservations department as

• Makes and receives regular telephone calls with clients to book and modify travel reservations. • Handles financial records and credit card information. Processes client billing and refunds. • Answers individual clients’ queries about their reservations and the properties they have reserved, and transfers them to appropriate departments as necessary. • Trained in reservations programs Sabre, Springer-Miller, and Atrio. • Processes client information and builds templates for large group reservations. • Received corporate recognition for high scores in Quality Assurance.

IT Support/Field Technician • Oversaw the daily performance of computer systems in the field for contracted customers. • Answered user inquiries regarding computer software or hardware operation to resolve problems. • Entered commands and observed system functioning to verify correct operations and detect errors. • Configured equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. • Installed and performed minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.Completed contract forms, prepared change of address records, and issued servicediscontinuance orders on the company’s computer system.

• Conferred with customers via telephone to provide information about installation of DSL products or services • Processed customer orders. • Received customer complaints and ensured that appropriate action was taken to resolve them. • Recorded all customer interactions and transactions, including details of inquiries, complaints, comments, and resolutions. • Resolved customers' service or billing complaints by dispatching repair workers or adjusting bills, utilizing third party vendors when required by company policy. • Completed contract forms, prepared change of address records, and issued service discontinuance orders on the company’s computer system.