Sales, Service, leadership and Management in Automotive, Financial Services, Consumer Credit and Mortgage Lending industries.

EZGO Authorized Dealer:Golf Cart Sales, Service, Parts & Accessories, Golf Cart Rentals.

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Management of personal sales goals through professionally administered businessdevelopment activity, consultative approach to sales processes, effective management ofcurrent and past business relationships for repeat and referral sales opportunity.Achieve and maintain high Customer Satisfaction Index (CSI) scores for sales andservice by ensuring excellent customer care experiences both during and after the sale.

FSM: Accomplished in sales and transaction of auto finance and service contracts, Increased Financial Service income 40%, increased and maintained high levels (CSI) customer satisfaction scores for finance services; Consultant Sales and Lease: Successful representation of Dealership and Saturn Brand services and products through effective business development activities, consultative sales process, providing excellent customer care from initial contact through sales close and delivery. Establish and nourish ongoing relationships for additional and sales and referral opportunity. Achieved and maintained excellent (CSI) Customer Satisfaction standards achieving successful sales and built loyal customer base. General Sales Manager: Daily supervision of sales and service teams, team building, recruitment, training, coaching, motivating. Successful management of sales goals, inventory, promotional and community events, business partnerships, oversight of facility maintenance, and operations. Led facility teams highly focused on excellent customer care, to consistently achieve and maintain Customer Satisfaction Index (CSI) levels for sales and service in excess of targeted goals for facility and region.

Origination: Business Development activities involving building relationships for establishing effective referral base for mortgage loan origination through network of contacts including real estate, home improvement, financial planning, and insurance professionals and specialists. Loan Officer: Guide mortgage loan applicants through application process to close. Collected and maintained accurate data and documentation to facilitate speedy processing and integrity of loan portfolio.

Loan Officer: Consumer loan origination, loan closing, and account management, business development and collections. Successful and rapid progression through associate development track. Associate Manager: Successful participation and responsibility for management of branch activities and development of branch associates. As “manager in waiting” for permanent Branch Manager assignment, received recognition and awarded numerous opportunities for Relief Manager assignments for area branch offices.