Bradley Goad Email & Phone Number

Hardworking retail management professional. I have been versed in all aspects of running a high-end clothing store, including all opening and closing procedures, banking, merchandising and recruiting. Have experience in customer relations, increasing top line sales and helping to reduce store costs. I have worked at communicating my company's mission and directives, also working with coworkers on sales techniques and meeting sales goals.

• 

  Full Time Assistant Manager

  Rue21

  Jul 2010 - Jun 2015 - Galax

  Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Design and implemented customer satisfaction metrics.Opened a new store location and assisted in recruiting and training new staff.Stocked and restocked inventory when shipments were received.Reorganized the sales floor to meet company demands.Directed and supervised employees engaged in sales, inventory- taking and reconciling cash receipts.Fulfilled customer shipping needs using UPS and USPS methods.Completed weekly schedules according to payroll policies.Maintained daily record of all transactions.Wrote order supply requests to replenish merchandise.Trained staff to deliver outstanding customer service.Worked closely with the district manager to formulate and build the store brand.