Retail Management• Train and supervise retail staff, providing guidance and support to enhance performance.• Resolve customer complaints and ensure a high level of customer satisfaction.• Oversee daily operations of the retail store.Revenue Growth Strategies • Developed and executed strategic sales plans to increase revenue growth. • Successfully negotiated complex sales, resulting in higher sales volumes. • Manage inventory levels and ensure stock is replenished as needed.Operational Excellence • Oversaw approved loss prevention programs within the store to minimize inventory shrinkage. • Ensured full compliance with all legal, health, and safety requirements in the store. Market Insight and Analysis • Conducted market research to identify emerging trends and competitor strategies. • Utilized sales analytics and CRM tools to analyse sales data, track KPIs, and make informed decisions for optimizing sales processes. • Developed and implemented successful lead generation strategies, resulting in increased qualified leads. Brand Stewardship• Coordinating the procurement and inventory management of merchandise from the brands under my purview. • Conducting comprehensive analyses to verify stock availability and clearance alignment for every quarterly period. • Coordinate the acquisition of new stock upon the release of updated models from our brand partners, ensuring we maintain a competitive edge with current and sought-after products.

Sales Leadership• Lead and mentor a team of sales representatives to achieve sales targets and objectives.• Provide guidance, training, and support to enhance the performance and skills of team members.• Set clear sales goals, monitor progress, and implement strategies to maximize sales revenue.Client Relationship Management• Build and maintain strong relationships with key clients and accounts.• Develop customized solutions and proposals to meet client needs and objectives.• Serve as the primary point of contact for escalated client issues and resolutions.Market Analysis and Strategy• Conduct market research and analysis to identify trends, opportunities, and competitive threats.• Develop strategic sales plans and initiatives based on market insights and business objectives.• Collaborate with marketing and product teams to align sales strategies with product launches and promotions.Sales Process Optimization• Streamline sales processes and workflows to improve efficiency and effectiveness.Reporting and Forecasting:• Prepare and present regular sales reports, forecasts, and analysis to senior management.• Provide insights and recommendations based on sales performance and market trends.Product and Industry Knowledge:• Maintain up-to-date knowledge of products, services, industry trends, and competitive landscape.• Act as a subject matter expert and resource for team members, clients, and stakeholders.

Assisted members of the gym.Signed up contracts with new members.Met targets of ± 15 contracts a week.Updated members about gym facilities and features.Assisted members with gym equipment.Drove external and internal sales.Promoted purchase of gym merchandise.