Bradley Hansen Email and Phone Number

Manage the day to day operations of the 531 room Sheraton Fisherman's Wharf.

Run day to day operations of 235 room hotel.

Responsible for all departments and a 26 seat restaurant with a full barMajor functions included hiring, training and development of 45 person staff and management.Also responsible for all aspects of the P & L statement, payroll, revenue generation, social media,budgeting and forecastingImproved Trip Advisor Rating from 15 to 11 in 2010Improved Overall Market Metrix score from 89 to 93 in 2010Became IT Champion and Social Media Champion for the property - Increased following as wellas customer services scores on all Social Media outlets (Trip Advisor, Facebook, Expedia,Hotels.com)Attended over 15 management development classes ranging from Cash Flow to DeliveryEffective FeedbackPerformed grass roots marketing campaigns and eventsMaintained Budgeted COS percentages for all departments

Ran day to day operations of the owners estate.

Department head and member of pre-opening management teamPre-opening responsibilities included: Opera Property Management Systemconfiguration, integration of interfaces for credit cards, PBX, internet, GDS and Call Accounting,hiring of front office, night auditors, bellmen, and reservation agents, created Standard OperatingProcedures and Audits to ensure staff was trained properly and held accountable, worked withsubcontractors and developers to complete resort punch list. Developed packages and set ratestructures to maximize revenue.Post opening responsibilities included: the day-to-day operations of the resort, cost control,supervision and development of two Assistant Front Office Managers, continuation of thedevelopment of employees, support for the accounting department, working with offsite ITcompany to fix technology issues and improve infrastructure. Acted as General Manager when hewas not present.

Directly responsible for all aspects of the guest experience -oversaw bell department, front office,concierge, and night audit, conducted safety training and staff meetings, resolved all billingissues, ensured all guest complaints were resolved and followed up, ensured highest level ofguest service was being delivered at all times, helped develop new positions within theresort, enforced policies of the resort.

Responsibilities included hiring and training of bell staff, coordination of group luggage needsand amenity deliveries, support for all departments as needed. I was cross trained in everydepartment.