Bradley Hazelton Email & Phone Number

Edmonton, Ab, Ca

Edmonton, Ab, Ca

Calgary, Ab

Calgary, Canada Area

Developed and implemented periodized training plans for athletes leading to multiple podium finishes.Trained skaters through the Skate Canada test/assessment program to Gold test levels.Modernized the Calalta Figure Skating Club CanSkate report card workflow by using the PDF template and data from the skill tracking system and creating a mail merge package. This reduced the time to create report cards for 50 skaters to 10 minutes from 2+ hours.

Calgary, Alberta, Canada

Orchestrated the unification of three regional teams, resulting in over 10% monthly operational growth and less than 5% team turnover for eight years by enhancing fleet leasing partnerships and optimizing repair recommendations and service quotations.Pioneered process improvements, enhancing service delivery and slashing interaction resolution time by 20%, driving customer satisfaction.Designed a Zendesk application to enhance team efficiency by 75%Decreased the average interaction time for a large rental car company by 50%, increasing the ability of the stores to service more units each day.Developed an Excel-based CRM using VBA to track vehicle servicing and team productivity, generating insightful reports.Led the integration and analysis of data from a Cisco phone system and a custom CRM using Excel, creating dynamic dashboards for senior management; effectively visualized key performance metrics and improved decision-making processes through comprehensive data matching and analysis with VLookup.Developed an internal dashboard as a critical team feedback tool, presenting key metrics and performance indicators to enhance operational efficiency and address areas like excessive personal calls.

Calgary, Canada Area

Overhauled the mechanical inventory program to cater to light-duty fleet customers, reducing reliance on 'jobber' vendors and increasing the gross profit margin on most mechanical jobs by 15%.Pioneered a data-informed winter tire and wheel booking order strategy by analyzing POS data, historical sales, industry forecasts, and literature, leading to a record-breaking $1,000,000 order. This strategic inventory expansion resulted in a 20% sales increase and a 27% gross profit surge over the same period in the previous year. Successfully managed the risk of high inventory, achieving 95% sales within 60 days and 99% before the return deadline, while significantly enhancing same-day customer service and increasing visibility of winter tire and wheel packages.