• Provide both general and technical support via telephone/email to employees and contractors • Able to effectively tailor communication and style to different audiences, both written and verbal• Demonstrate strong troubleshooting and problem-solving skills, emphasis on troubleshooting issues with badges, access levels, and access control hardware• Coordinate access for/with stakeholders on a global scale• Escalate and follow up on system issues with Application Engineers • Ensure accuracy with security data across multiple systems • Perform regular audits of system software to ensure accuracy • Liaise between Corporate Security Partners and internal teams to execute access-related security projects

• Lead day-to-day control room operations and implement policies and procedures; utilize sound judgment to manage incidents with the potential to impact clients’ safety or reputation.• Answer routine and emergency calls; monitor alarms and video equipment, including fire alarms, door alarms, and duress alarms.• Dispatch security officers, ERT, facilities, police, fire and EMS personnel as required via telephone and/ or radio; effectively communicate incident information to responders.•Monitor and analyze camera and access control-based systems; operate access control technology and provide general assistance to customers, vendors, and guests.•Balance multiple tasks and priorities simultaneously in dynamic, fast-paced settings while ensuring the safety of clients and responders.•Support leadership during critical incidents; ensure operational readiness for incident response; generate and update incident reports; handle special duties as assigned.

• Operated radio console consisting of numerous talk groups; utilized ProQA as a part of 911 call-taking; excelled in all areas of performance metrics.• Processed teletype (TLETS) information and completed in-house system computer searches; maintained data entry log of all phone calls and radio traffic in Computer Aided Dispatch (CAD) system.• Trained new call-takers and dispatchers as a CTO; coached and mentored trainees in policies, procedures, and best practices.• Managed call-taker performance and customer service delivery; monitored new trainees’ calls to ensure quality control. • Liaised between trainees and management; supported new call-takers during response to and recovery from handling critical incidents.• Maintained a flexible schedule to backfill various positions as needed and ensure adequate staffing during emergencies and peak call times.• Exercised the utmost discretion when handling confidential materials and information; adhered to standard operating procedures in line with current active policies; performed special duties as assigned.

• Greeted all guests and residents with a smile and a professional attitude; demonstrated exceptional interpersonal skills in all interactions.• Functioned as intermediary between leasing agents and prospective residents; connected with residents via resident portal software.• Cooperated in the implementation of marketing strategies, including organizing and hosting events; performed various office-related tasks including copying, scanning, faxing, and receptionist services.

•Partnered with clients to identify project needs and goals; managed customer relations to build and maintain a network of satisfied clients.•Painted in both traditional and digital mediums; subcontracted additional artists as needed to fulfill client objectives.

• Managed the bar, supervised team members, and created memorable customer experiences that promoted satisfaction and retention.• Instructed new employees in policies, procedures, and job duties with a focus on excellence and continual improvement.• Handled multiple orders and customers concurrently in a high-pressure restaurant environment that served up to 2,000 guests each night.• Maintained a clean, organized, and visually appealing bar area that attracted customers and adhered to all safety and food handling standards.