Bradley Anderson Email and Phone Number

- Support two local campuses in maximizing customer and staff experiences in the physical tutoring environment- Provide solutions for more effective and efficient operations at the center level, including supporting staff with streamlining and standardizing administrative processes and equipping teaching faculty with resources to optimize classroom experience- Proposed, executed, and oversaw implementation of new class registration form for Atlanta area and Chicago area regions for the start of the 2024 Academic year, servicing more than 500 students- Maximize student outcomes by coaching teachers on classroom methods and coordinating with students and parents on academic goals

- Support Senior Director by meeting monthly primarily with enrolled families of 300+ students to discuss progress and coordinate any adjustments to academic and college admissions plans- Cultivate and sustain strong, personalized customer relationships with enrolled families that drive retention, referrals, and student engagement- Track student progress and coordinate with teaching team to communicate student needs, changes to academic plans, and any specific parent or student requests- Co-lead team of educators and admin personnel to drive student outcomes and maximize center efficiency* Returned to this position voluntarily to better support the team, find a healthier work schedule, and spend more time with my daughter

- Met directly with prospective and enrolled families to develop a plan for achieving specific academic and college admissions goals- Managed and led a team of 4 to 6 educators and administrative support personnel in delivering academic guidance, tutoring services, and mentorship to 50+ actively attending students- Worked with HR to recruit and hire teaching and support staff- Oversaw center operations to maximize efficiency, profitability, and student experience- Pursued monthly revenue targets using strategic lead conversion and by driving retention through strong relationship development with enrolled families; met or exceeded 8 monthly revenue targets between $20k and $100k

- Provided administrative support by answering calls/messages, tracking daily data and communications, and scheduling customer appointments- Effectively managed class schedules by coordinating with Center Director, students, parents, and teachers to ensure effective staffing for sessions and achieve company attendance and student-to-teacher goals- Assisted with marketing and engaging enrolled and prospective student families, often acting as frontline representative of the organization

- Managed user experience in learning management system; managed distribution of 130+ courses for 16,000+ users; provided phone and email customer support to same user base.- Engaged with client contacts directly via email and phone to provide support, detailed reporting, and relationship maintenance and improvement; coordinated same with client engagement team.- Managed small team; held regular check-in meetings with team members; performed annual reviews; facilitated transition of new responsibilities and coached team members on assuming those additional duties.

- Conducted online research and phone interviews with experts and leaders in the healthcare provider industry to develop written content on best practices at successful organizations; revised existing internal content to reflect current trends and information and to revitalize presentation.- Coordinated with writing and learning teams, as well as graphic design teams, to publish ad hoc and periodic articles (as Research Writer) and client-specific and topical e-learning modules (as Course Content Developer).- As Course Content Developer: researched best practices in adult learning to optimize content delivery and retention; utilized Spanish language skills and collaborated with native speaker to translate course into Spanish.

- Provided customer service at point of sale; prepared beverage and food orders to customers' specifications and satisfaction; cleaned work and cafe areas, stocked supplies.- Assisted in training barista new-hires on espresso bar and coffee knowledge and drink preparation, general store processes, and helped guide them through training curriculum.- Communicated effectively and coordinated schedules with store and shift managers and fellow baristas to achieve optimal store operations and a high level of customer service.

- Waited and bussed tables, tended bar, hosted, and operated cashier desk.- Utilized interpersonal and time management skills to provide customers with timely and amiable service.- Ensured fulfillment of customer orders and accurate inventory by entering all necessary details in restaurant order management software.

- Responded to calls and personal requests to teach a variety of subjects and grade levels within several area districts.- Worked directly with K-12 students in classroom setting, effectively carrying out provided lesson plans in order to instruct students on relevant material and nurture academic and personal growth.- Utilized adaptive planning and bilingual skills (when appropriate) within many unique learning environments.