Bradley Pearson Email & Phone Number

Fairfield, VIC, AU

As Operations Manager, I am focussed on ensuring outcomes across all teams. Working closely with the CEO on forecasting, hiring, and day-to-day operations. With the CTO on maintaining an effective development lifecycle from scope to delivery. Management of Sales, CS and Support teams, which at its largest was a team of 10I am the primary person responsible.

As the Customer Success Manager I was the primary responsible person for managing the onboarding and continued success of all customers.I oversaw the entire customer lifecycle from beginning, to renewal and sometimes end. I oversaw the creation and implementation of the product knowledgebase for School Stream. Over the course of my role I continually.

Byron Bay, New South Wales, Australia

As a support specialist for School Stream, I was responsible for conducting training webinars to onboard new customers, handling support queries through Zendesk Tickets and phone enquiries as well as assisting Sales with more complex technical queries from prospective customers

Adelaide, South Australia, Australia

During my time at A Mothers Milk I was responsible for Managing Baristas and floor operations.

As FOH Manager I assisted the founding team to rebrand as 95 Espresso and relaunch the business. 7 months after re-launch we were voted #7 best coffee in metro Melbourne by The Age - Good Cafe Guide. We saw rapid growth from a team of 4 to almost 20 within a short timeframe. Responsibilities were rostering, stock rotation and management, Liquor Licence.