Bradley Jordan Email and Phone Number

1. Partner with senior business leaders to understand business strategy and work in cross-functional teams to drivesuccessful strategic outcomes.2. Lead analysis of business and user needs, requirements documentation, performance measurement, and theinterpretation of results for both internal and external stakeholders.3. Lead analysis effort to gather, formulate, define, and design solutions to the most complex business problems.4. Analyze, design, and maintain data sources in information systems in support of projects, information needs, andchanging requirements.5. Measure client interaction in order to improve client experience, digital adoption, and marketing segmentation usingvarious analytics tools (SAS, Adobe Analytics, R, Python, etc.).6. Apply subject-matter expertise, industry knowledge, and technical understanding to recommend actions to businessleaders.7. Act as team leader for projects with moderate budgets or of short-to-intermediate duration.

• Worked as a primary regional point of contact for business unit leaders and service providers for invoice processing• Provided functional support and training to end-users as it relates to invoice processing and payment• Assisted service providers to escalate and resolve problems pertaining to purchase orders, goods/services receiving and invoicing to ensure timely and accurate supplier payment• Conducted user acceptance testing for system upgrades and changes

Systems Analyst to develop computer systems specifications that address business requirements and fit with company/customer system architecture standards. In this role, you will also write and execute manual test cases to validate system changes. As a Systems Analyst supporting the Medicare Secondary Payer Systems Contractor (MSPSC), you will be responsible for writing functional requirements and system testing changes to the applications maintained by the MSPSPC program. While working on functional changes, you will also be working with cutting edge technologies and participate in the design and modernization of the MSPSC applications. You will work closely with a strong team of analysts and developers also on this CMS program. Job Responsibilities:- Analyzes functional changes to be made to existing or proposed systems.- Writes functional/system requirements that will include information about required changes to web front-end, database, web service, RESTful service, batch processing.- Writes detailed test cases that include prerequisite steps, input/data scenarios, test steps, and expected results.- Prepares test data to satisfy test scenarios.- Performs manual testing of test cases and documents evidence of expected results being met.- Opens defects when found during system testing, and coordinates with developer through resolution; retests defects when coding is complete.- Participates in internal peer reviews of requirements, test cases, technical design, and code/unit test results.- Provides estimates on upcoming work.- Supports the UAT effort.- Troubleshoots and provides support to Production Support as needed.- May provide guidance and work leadership to less-experienced analysts.- Maintains/gains current knowledge of relevant technologies as assigned.- Participates in special projects as required.- Occasional need to provide support off-hours for ad hoc deployments to Production and for quarterly release implementations.

Understand the overall business model of Medicare Part D products, CMS guidance, and the PBM claim adjudication system and translate concepts into practiceReview sample files or claim records to determine appropriate benefit / claim administration is being delivered by the PBMPerform claim / benefit issue identification, communication, root cause analysis, resolution and remediation activities related to claim reviewDocument / support issue tracking, trending, and reporting related to audit and quality review activitiesSupport individual and team goals of affordability, excellence, engagement, compliance and growthSupport short term quality and audit activities & research and analyze claim data to support review of audit samples, identify issue and root cause, review and QA audit material, audit universe analysis and QASupport long term activities by influencing or providing input to forecasting and planning discussions; developing audit work plansWork collaboratively with cross - functional and cross - organizational teams & build positive relationships, participate in calls and projects, prioritize tasks and projects to ensure timely completion and effective resultsAble to work on more complex issues and projectsWork with minimal guidanceBe a resource for others, explaining complex issues, impacts and outcomesPrioritize and organize own work to meet deadlines

• Tracks expense reporting for Store Support and Operations including but not limited to travel, supplies, utilities, overhead, and inventory expenses. Builds relationships between the Store Support and Operations departments as well as the Field and Store Support Center for expense reporting. • Reports on repair costs and configures data to determine the most cost efficient repair/maintenance of store equipment and structures. • Provides research and analytical support to internal customers such as financial analysis, data analysis, and trend identification. Identifies maintenance and financial trends and communicates findings and recommendations to appropriate teams. • Communicates key information to Senior Leadership about field operations such as the progress of contracts, new store behavior, and the results of monthly financial performance. • Creates and disseminates reporting and analytics to Store Support, Operations and Construction teams as needed. Participates in meetings and collaborates with said teams to develop, implement, and manage processes to ensure that Operations, Store Support, and Construction personnel receive value-added reports, data and information in order to effectively increase profitability. • Maintains an open line of communication between Regional Service Managers and various Store Support Center teams. • Performs ad hoc requests and projects for Regional Service Managers, Divisional Service Directors and other senior management.

• Install, implement, administer, support, and maintains DeFi applications. • Monitor designated applications and take corrective action to prevent or minimize system down time. • Troubleshoot to resolve system related problems; coordinates with relevant System Administrators and/or third party vendors regarding user support and problem resolution. • Create user documentation and train personnel on new applications software. • Assist with developing policies, procedures, programs, scripts, or web pages as required. • Provide upper level support to users having difficulties with applications. • Collaborate on special projects; track and allocate software licenses. • Support and serve as a technical expert for Deale Funding’s in-house developed applications in all stages of development, testing, and production. • Keep current with the latest technology; and regularly attend technical training

• Partner with Suppliers & RLC team to drive resolution of purchased product demand, innovation and exit issues.• Develop standard processes to drive data accuracy in tables maintained.• Develop, enhance and maintain reporting relating to forecasting, Supplier Relationship Management, Performance Improvement, product availability, innovation and exit, etc. • Maintain and enhance both national and regional supply planning process to support continuous improvements• Thoroughly document instructions and processes for generation of new reports and maintenance of new models, including data sources, calculation, etc.• Maintain, update and create CCR finished goods and SKU optimization database for each phase of the SKU Ops process• Provide bi-weekly status updates(inventory, finished goods and raw materials) to the Commercialization/Marketing Managers for status communications to the regions• Coordinate the shutdown of discontinued SKU’s between appropriate channels• Support innovation routines by gathering data/reporting OTIC & Post Launch tracker results• Support ad-hoc projects as required• Provide data extraction, analysis and reporting to support Product Supply Productivity Initiatives• Assist with ad-hoc inventory analysis to support national inventory strategies

• Convert, update, and maintain client requirements according to comprehensive analysis specifications.• Design, update, and deliver unit, integration, regression, and acceptance test plans.• Coordinate and coach Setup Analysts on the configuration and testing of the technology platform.• Assist with the deployment (or migration) of new system updates into the production environment.• Work with the Domain Manager and the Benefits Service Manager to clarify requirements.• Provide service specific expertise for data, foundation, and systems analysis in the creation of analysis specifications and incorporate recommended updates to analysis based on review.• Perform cloning activities based on analysis specifications and build strategy.• Design test plans (unit, integration, regression, acceptance) and incorporate recommended updates into test plans.• Coach team members on configuration, testing, and defect management, on technical and proprietary tools required to configure, test, debug, monitor, and report on system specifications.• Review analysis and test plan documentation and evaluate the results of test execution.• Coordinate the work of aligned setup analysts, monitor task completion, and communicate team schedule and status.• Support production environment (defects and trends) and execute workflow and defect management.• Create and maintain standard operating procedures.

• Uses proprietary systems and tools to set up and configure tables/parameters in the Hewitt system as defined by the analysis of the Systems Analyst• Prepares and executes all testing (unit, integration, acceptance and regression) of the systems• Writes configuration, procedural, and technical documentation based on the analysis specifications and requirements documentation• Utilizes relevant problem-solving resources and communication skills (verbal and written) as needed when unexpected results occur• Handles issue evaluation, research, resolution and debugging

• Uses proprietary systems and tools to set up and configure tables/parameters in the Hewitt system as defined by the analysis of the Systems Analyst• Prepares and executes all testing (unit, integration, acceptance and regression) of the systems• Writes configuration, procedural, and technical documentation based on the analysis specifications and requirements documentation• Utilizes relevant problem-solving resources and communication skills (verbal and written) as needed when unexpected results occur• Handles issue evaluation, research, resolution and debugging

• Maintained the Take the Lead Website by updating sales leads and other information• Calculated division sales, leads, revenues profits, and performance• Created and entered accounting journal entries• Prepared monthly marketing newsletter• Resolved associates’ questions and concerns about the Take the Lead program