Maintains and manages the Service Provider (SP) base to support labor revenue and control service labor expense. Ensures service providers are trained and knowledgeable of all Lowe’s applications and policies that pertain to the service job. This would include service provider systems, IE, Service Bench and the Installer website. Conducts regular reviews of local License and Permit requirements and ensures service providers comply with all requirements, including proper background checks. Obtains and holds required licenses on Lowe’s behalf as required. Accountable for Service Provider relationship excellence as well as achievement of cost and quality metrics (this also includes full accountability for expense management and travel itinerary planning).Monitors support provided by service provider base and ensures that SP base is qualified to meet customer’s needs/schedule. This includes regular monitoring and management of capacity and job assignment rankings/rotation. Identifies under-performing service providers through store feedback, job inspections, surveys, and other field activates, and develops action plans for improvement or terminate contract if needed. Conducts routine job site inspections and service provider business reviews. Maintains knowledge of industry standards and ensures service provider training for product installation and product service specification are on-going. Manages the relationship and performance of the service provider network through direct interaction with the service providers and indirect interaction through Service Support; this is accomplished through proactive contact and escalation support. Establishes and maintains relationships with Store Operations Teams at local and regional level.Interacts with stores to support and oversee labor and associated product sales opportunities. Offers expertise and support in the form of service provider network and competitive insights to local stores for new programs and/or initiatives