Worked as a Tier 2 Help desk Technician. Completed a 3 month casual contract.• Developed a well-rounded knowledge of Axios Assyst ticketing system. Applied solutions from coworkers and my own troubleshooting methods to resolve issues efficiently and effectively.• Setup new laptops and desktops for users. This included transferring data, installing programs, configuring settings, comparing systems, etc.• Installed new monitors, printers, scanners, and label makers for users.• Resolved a variety of IT problems including faulty software and hardware.• Resolved tickets remotely and in-person.• Worked with Windows 7, 8.1, and 10 operating systems.

• Served customers politely and respectfully. This included serving them at cash, creating their custom-made wraps in front of them, and fulfilling drive-thru orders.• Opened and Closed the Restaurant on a regular, part-time basis. Supervised a team of employees towards the common goal of great customer service and efficient use of time.• Dealt with complaints in a calm and respectful manner ensuring customer satisfaction as much as possible.