IT Project Manager and Business Analyst for the migration of the strategic enrollment quality control tool from Access to .Net platforms for Blue Cross/Blue Shield of MA.Responsible for business analysis, design and technical delivery of the enrollment quality control tool.Manage Operations and technical team resources.Analyzed and documented current and strategic workflows using Visio diagrams and Word.Created user interface mockups for strategic front end application using Microsoft Publishing.Investigated and managed the importing of expected new data sources into the SQL Server database.Use Jira to track and manage functional and technical requirements.

Project Lead and Scrum Master for 5 to 30+ member project teamsManage $300K to $2.4 Million strategic, multi-year projects within budget while increasing scope and maintaining delivery datesTransitioned Monthly Document Services project team to utilizing the Kanban Agile approach Implemented Agile Scrum approach to Bill Forms Integration project teamDevelop project charters, budgets, project plans, risk, dependency and change control logs Create communication paths for both internal project team and external stakeholders

Scrum Master for 4 .NET projects simultaneouslyRun daily Scrum meetings with up to 30 team members located across the globe (New York, Bangalore, UK, Poland, Russia and the Philippines)Prioritize stories and bugs within 3 week Sprints that align with project’s goalsCreate Planning boards, Dashboards and Filters using Jira SoftwareImplemented Agile process in Waterfall environmentIntegrated Agile workflows and adjusted workflows based on changes to projectEstablished story point velocity to use in future Sprint planningEstablished Retrospectives, Sprint/Release planning and Kickoff sessionsManage $2.5 Million budget for large Investment Banking Project Maintain active list of full time employees and contractors within the projectAnalyze Actual vs. Forecasted budget on weekly and monthly basis Work with Proposition owners to determine necessary resource reductions and impact on project deliverables

Led the successful delivery of the Investment Banking T1.com Repeating Releases across all Proposition groups for 5 releasesWork with the Accountable Proposition Owner to ensure full delivery of proposition and drive go-to-market activitiesAssess the viability of the project and the broader organizations ability to support itCoordinated releases and work streams with propositions outside T1.com to ensure consistency with go-to-market activitiesAssessed and implemented Best Practices within the Proposition

Assumed a two-year international assignment in the Philippines to lead migration from legacy Investment Banking products to the strategic www.thomsonONE.com platform across the Americas, APSA and EMEA.Developed an Execution Plan to drive the migration of 420 clients globallyCreated Business as Usual handover plans across Client Admin, Entitlements, Sales and Training teams globallyManaged communications with core migration teams and senior management throughout the projectTracked risks and issues and implemented mitigation plans to overcome project roadblocksLed the End of Life of two legacy Investment Banking productsManaged day-to-day migration activities for AsiaResponsible for the migration of all Asia Non-Focus Group Account clients to the strategic Thomson ONE platform.Created process for the migration of over 100 Asia clientsCoordinated with Commercial and Sales teams to determine Asia Migration StrategyManaged Migration Support Managers in order to maintain speed and accuracy of the migrationsEngineered the Japan un-bundling billing project for 100+ Japanese clients

Led the successful development, rollout and implementation of over 30 Investment Banking product releases in 2+ years. Projects included:Repeating releases for the strategic Thomson ONE.com platform (100% on-time delivery)International Financial Review (IFR) data integration into Private Equity and Deals components (mapped 80,000 deals to 10 International Financial Review news sources)64-bit upgrade for the Banker framework (performance increase of 200% for Banker legacy products)Thomson ONE Banker Excel Add-In releaseUtilized Clarity, Microsoft Project, Microsoft Sharepoint, Team Track and WebEx to manage cross-cultural, cross-functional teams of 60+ people.Provided project status communication on a regular basis to the Proposition Leadership Team (PLT) and all project stakeholders.Delivered strategic release plan for 2009 and 2010 www.thomsonone.com (I.B. segment) projects. Managed quality assurance, development, product management, content and project management throughout the development process from definition to deployment.Received the Thomson Outstanding Performers (TOPS) award twice for the delivery of the 64-bit and the T1 Banker releases.

Provided the third level support of the Investment Management Thomson ONE Analytics platform.Created business requirements and prioritized bugs and enhancements for Thomson ONE Analytics.Developed and managed communication plans for product releases, outages and production maintenances.Established, coordinated and rolled-out training and support for front line customer service representatives.Worked closely with technology, content and support teams to determine best issue escalation processes.Analyzed and edited technology post mortems for distribution to clients.

Provided customer and technical support for First Call platforms and operating systems Configured Cisco routers, Unix servers, and desktop applications.Troubleshot data communication, routing protocol, and digital data circuit hardware problems.Assisted clients with network and internet software implementation and provide clients with user training.Assigned to Manila, Philippines (March 2004) and Bangalore, India (April 2005) to train offshore product support teamsSuccessfully migrated 75 First Call legacy product clients to strategic product deliverable.Provided data support for all custom files to Institutional, Corporate and Third Party clients utilizing SQL in a Unix environment.Awarded “Employee of the Month” twice in 2001 and the Quarterly Service Award in October of 2002.