Bradley Marks Email & Phone Number

Columbia, Maryland, US

Columbia, Maryland, US

Bowie, MD, US

Responsible for overseeing the daily operations of a large business segment within United Healthcare which focuses on providing health and well-being services to senior and Medicare beneficiaries. Provide comprehensive operational support to the Hierarchical Condition Category department which performs house calls and retrospective review. Oversee all.

Responsible for designing and leading several operation logistics related to the HouseCalls program such as managing travel and scheduling logistics for over 1,000 medical practitioners. Managed several operational tasks and developed comprehensive policies aimed at increasing overall efficiency within the department►Managed vendor relationships.

Managed a variety of daily operations functions ranging from oversight of in-sourcing activities to building diverse and comprehensive vendor support teams. Ensured that all daily operations functioned smoothly and that member satisfaction remained at a high-level. ►Led an operations team which increase HouseCalls from 36,000 in 2009 to 82,000 in 2010

Provided oversight to a department focused on quality assurance and risk adjustment operations which included managing a team of Quality Assurance Coordinators and overseeing all vendor activities. ►Hired and managed an off-shore team in Bangalore, India which was responsible for data entry, quality assurance, and other quality relations functions►Provided.

Worked closely with members of executive management along with other departments in order to develop a program aimed at providing home assessments to members. Devised an operational team which focused on managing all internal clinical and technical teams which completed in-home visits. ► Developed and maintain strong relationships with vendors, managed.

Managed a variety of activities within disease management centers in the New York City area. Reported on key metrics related to member engagement, the effectiveness of disease management programs and managed several individual projects► Managed various administrative functions including oversight of operational, clinical, and IT related initiatives along.

Effectively managed a variety of operational projects related to claims system support and other operational functions. Managed system installs, government compliance, and policy and procedure development along with providing oversight to staff member tasks. ► Responsible for managing projects from start to finish which including developing timelines and.