-Create payments with client specific processes for both credit cards and checks.-Personalized interactions to adhere to the patient's needs for optimal customer service, researching and resolving issues as needed. -Works directly with patients to manage accounts in an efficient manner to collect payment.-Generates reports in a timely manner to ensure accounts are maintained accurately.-Utilize computer technology to handle high call volumes.

-Works directly with clients to manage patient accounts in an efficient manner with optimal customer service at all times-Obtain payment information from patients to ensure proper processing with clients in a timely manner-Take on supervisory calls in the absence of team leads and supervisors-Trained incoming representatives on the processes and procedures

-Ensures security and access to all protected health information conforms to company procedures and HIPAA regulations-Managed incoming calls with orders from patients maintaining excellent customer service at all times-Verified insurance benefits with incoming orders