Director of Business Developmen for Cisco's Customer Experience organization, focused on the US Commercial customer base. Team charter is to define addressable market for Services portfolio, work with Sales and customer to define proposals, recommend services offerings to address customer needs, and deliver top-line growth to this business. Successfully brought to market Cisco's newest Services portfolio offering focused on Customer Success (first bookings globally)Developed a joint G2M with Services Sales for new analytics / data driven selling platformDeveloped professional services “US Commercial Package” to gain mindshare and focus on this aspect of the portfolio

Sr. Manager of a team of Business Analysts in Cisco's Technical Services division. Core mission of the team is to empower a set of Technical Services Business Advisors through Analysis of the business - focused on top line growth.Develop processes to analyze the TS businessIdentify opportunities and areas to optimize the TS business – by Segment, Vertical, Customer ProfilePartner with Sales on Initiatives and Programs to Optimize the business.Engage in Planning and Strategy definition for the business (Forward looking) - to enable decision making at the senior leadership level.

Business Development Leader for Cisco's Customer Experience organization, focused on the US Commercial customer base. Team charter is to define addressable market for Services portfolio, work with Sales and customer to define proposals, recommend services offerings to address customer needs, and deliver top-line growth to this business. Successfully brought to market Cisco's newest Services portfolio offering focused on Customer Success (first bookings globally)Developed a joint G2M with Services Sales for new analytics / data driven selling platformDeveloped professional services “US Commercial Package” to gain mindshare and focus on this aspect of the portfolio

Led a team of 'Services Advisors', roles that established strategic partnerships with Sales leadership to ensure prioritization of the Services portfolio. Team spanned all customer segments / verticals, inclusive of Service Provider, and provided bi-directional representation between Sales and the Services Business Entity. Served as 'first contact for services' for Sales VP's, hosted quarterly business reviews, and brought to bear analytics that profiled opportunity for Sales to capture across Land, Expand and Renew.

Sr. Manager of a team of Business Analysts in Cisco's Technical Services division. Core mission of the team is to empower the business through Prescriptive Analysis - focused on optimizing the top line growth of the companyDevelop analytics models to articulate the breadth and scope of potential headwinds and tailwinds impacting the Technical Services businessIdentify opportunities and areas to optimize the TS business – by Segment, Vertical, Customer ProfilePartner with Sales on Initiatives and Programs to Optimize the business.Empower Leadership decisions through forward-looking analytics, root cause analysis, and real-time assessment of conditions impacting business performance

Project Management and Data Analytic support of Cisco's Americas Technical Services Region

Managed Vendor Governance across Cisco RMS SuppliersEstablished Transactional CSAT program for RMS technologiesDeveloped and Maintained RMS customer Renewals Process

On-site lead for PC Deployment project across Austin-area ISD'sCoordinator for DELL ACE project

Payroll / Support / HR for 300+ contractor base in Austin TXDedicated support of TEK's Managed Services business in Central TXAd-hoc reporting / analysis related to payroll, time reporting, HR records, etc...